Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Viagogo | ProductReview.com.au Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. and that I would only receive a refund if the concert was cancelled etc. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. In the case of refunds, we appreciate our customers' patience while we process their request.'. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Terms and Conditions. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Why can't I see my order or sale in my account? Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Waste Management Phoenix Open Ticket. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Which? Due to extreme weather conditions, our phone lines are currently closed. You also warrant that you own the tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. viagogo AG is registered in Switzerland, Company No. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Why is the price printed on the ticket different to what I paid? Carnaval Barranquilla Tickets. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Only to be given the run around. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. How do I change the email address on my account? Coronavirus outbreak: cancelled or postponed events - can I get my money back? 4. That's not something you're likely to shake off. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Viagogo promises "a full refund" if any problem arises, while Get Me In! Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed You also agree not to separately contact the Buyer at any time for any reason. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . In 2020, New Zealanders were warned about buying tickets to . It's unlikely you'll get the delivery costs or booking fees back, though. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Which? Arctic Monkeys Tickets. 2.3 Username and Password. The law catches up with viagogo - event promoters and music fans are I have been fighting with viagogo since October of 2021 with an canceled event. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. . Add in you are not the original purchaser of the tickets. Note that this is separate from any Tax viagogo is required to charge on its fees. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. The court would need to determine which Class members would choose the voucher over a cash return as per the company. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. We would like to show you a description here but the site won't allow us. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo customers face fight to get cancelled and postponed event refunds Adele FaceTimes fans as some demand refund for flights and hotels over . It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Your email address will not be published. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot 6.5 Tax Indemnity. 6.9 Change or Suspension of Site. . Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Ive been told a refund is coming in 10 days 4 times now. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Instead, it sat on your $2,031. PDF FanFair Alliance - Ever get the feeling you've been cheated? Ticket-holders to postponed events will be able . The refund will be received from the Event Organizer within 30 days. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Nelnet Servicing Data Leak Your Personal Information At Risk! Contact & review Viagogo - rated #0 in Entertainment . Take a look at our advice on writing a letter before you make your claim. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. . 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Paid 250 Euro VS the real cost of 100 euro. Ticket listings are a representation of actual seat location. This does not prevent us from varying these terms without reference to them. Piggyback tickets may not be sold in the same listing. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. To sell tickets, a Seller lists the tickets in the Site database. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . 5.4 Making Adjustments. Romeo Santos Tour 2023. Taking this information, will will help rectify you complaint! Wait for a StubHub representative to reach you. Generally; My event is cancelled or postponed - What do I do? I sent our ticket numbers but Opera Australia said they were not theirs. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. They take your money with no intention of even giving you anything for your purchase. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus How do I get a refund from a ticket seller? - Which? "If . Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Can I pick up my tickets instead of having them shipped? administrator or law firm. 5.Select 'Item dispute', click Continue and follow the on . In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. How to Request a Stubhub Refund [98% Success] - DoNotPay We may investigate complaints and violations of our policies. Viagogo Refund Policy MoneySavingExpert Forum 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. This has reportedly been a long-standing policy of Viagogo. Customer Files Viagogo COVID-19 Ticket Refund Class Action 'I was scammed out of 160 after fraudsters tricked me into buying fake . I have no ideal why a law suit has not come up sooner. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Provide the information they might require. This company is a total scam. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. 6.1 No Warranty. The 1975 Tour 2023. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Received Refund in full for cancelled concert. Elton John Concert Tickets; Andr Rieu . drug injury lawsuits and product liability lawsuits. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. By clicking a link you are consenting to this. Which? In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. This is so frustrating its been 2 years !!! But gave me only option was to relist on their site or go to resceduled date. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You can also reach out to us onTwitterorFacebookor via email [email protected]. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. 2.10 Collecting Payment. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 6.11 Permitted use. Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid viagogo - Buy & Sell Concert, Sport & Theater Tickets Harry Styles Tour 2023. Estereo Picnic Tickets. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus In the event of a postponement, refunds are not granted. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. I'm at the point that a class action . Viagogo - PayPal Community Taylor Swift Tickets. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 6.3 Allocation of Risk. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. The tickets were bought by me as a present for my mother and parents-in-law. Read Customer Service Reviews of www.viagogo.com - Trustpilot Yes, add me. They were instructed to mail the tickets to Ireland by five days time, a deadline . Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. The organiser will tell you how to get a refund. We disagree with such restrictions and think they are not beneficial to fans. You will be entitled to a full refund or a 120% voucher. Tomorrowland 2023 Tickets. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. 6.9 Change or Suspension of Site. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. To open a dispute: 1.Log in to your PayPal account. We endeavour to rearrange delivery with the customer or arrange a collection point. . Gig tickets: How to get a refund when the show won't go on 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Report Fraud
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