On the second day, go to the desk (or a kiosk) and ask for a copy. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Youth Staff cannot assist in the washroom in any way. Offer expires November 15, 2022. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Upon disembarkation, your bags are delivered directly back home. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. For more information see our transfers FAQ. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Most evenings smart casual attire is appropriate. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. We're sorry, this promotion has ended. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Extension cords (without surge protectors) are allowed on board when used with proper caution. You can always your OBC in the shops, Exploration Cafe (books). For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Cash is not accepted for individual transactions, e.g. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. I don't have to hope that they credit it to the right place. Personal checks are not accepted on board. If we do not have your information by this deadline, you will be unable to sail. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. The card can only be settled for the amount of the pre-paid Gift Card. We have some from HAL; some from TA and also our CCL stocks. 5 Things to Know About the Holland America Line Credit Card You may choose to participate in as many (or as few) activities as you wish. If you reside in the UK please visit. Imagine your on board account is a checking account like at your bank. Registration is free and there is no obligation to bid. In Australia, call us toll free at 1-800-260-639. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Holland America Line's 150th Anniversary celebration prior to debark. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Previously with RCCL and with Carnival I have never run into this. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. In most ports of call, you may easily exchange U.S. dollars into the local currency. Your baggage will arrive in your stateroom later that afternoon. OK, I'm convinced on beverage card and donating any overage to the crew. The best time to book your next cruise is while cruising with Holland America Line. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. I will have travellers checks to cover my account. Together we can make a tremendous difference! Please contact us or your travel advisor for more information. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). Travelers diarrhea (TD) isthe most common illness to affect travelers. Get closer to Alaska's natural wonders aboard our perfectly sized ships. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Guests are urged to complete the Online Check-in process before leaving home. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Offer and/or its terms may be modified or withdrawn without prior notice. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: [email protected]) at least 90 days prior to departure. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Professional, local guides and independent tour operators that meet our high standards lead each tour. Taxes, Fees & Port Expenses are additional amounts to fares listed. For further information on our relationship with airlines, please refer to your Cruise Contract. Holland America Offers Limited-Time Onboard Credit For Military Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. :oYou're right. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. With RCCL there was no hold, I gave my creditcard number and that was it. Please fill out the form and return it to the Guest Services as soon as possible. Reconfirm any special transfer requirements for disembarkation with the on board. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Make the Most of Onboard Credit | Holland America Line Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. I know because I checked. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Offer or its parts may be changed or revoked by Holland America Line (HAL) at any time. The rate is US$16.00 per minute and billing begins at the time specified. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. These will be used first and are not refundable. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. the vessel leaves. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. Conserving water results in less energy spent making water, thus saving fuel. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. Other exclusions and terms may apply; void where prohibited. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Oh, well, the bottom line is the money is not available to spend. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. CC Help Jenn For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Started June 21, 2021, By : At some point in your travels you may experience an emergency. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Good explanation! When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic What can I use it for beside food? Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. View current Health Protocolsand Testing and Vaccination FAQs. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. No, the cash deposit is the same as the credit card deposit. Receive exclusive upgrades and bonus amenities when you book early. And I have been successful with just putting gambling money on room account and then cashing out at casino. No additional deposits will be due until final payment. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Do Not Sell or Share My Personal Information. Shirts/cover-ups and footwear are always required indoors. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. You will have just 1 receipt showing up on your shipboard account. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. For more information, consult your Customs Agency. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Grats for 2 for free. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Holland America on board. Intimate dining featuring Double R Ranch Beef and fresh seafood. You should have it available at the gangway when disembarking so please. Please note that fees and visa requirements are subject to change without notice. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! Cruise onboard credit: What it is, where to get it and how best to Am I right that this doesn't save you any money, just means you don't have to sign every time? Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Limitations apply. Holland America For this reason, Holland America Line has size and weight guidelines for scooters. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Personal checks are not accepted on board. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. Holland America It also saves you from checking a bunch of charges on your on board account. This topic is now archived and is closed to further replies. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. onboard credit Cruise lines are no different. Made-to-order entres and casual dinner in the Lido. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. OBC is merely a reduction in the amount that you have spent during the cruise. Must Book By Mon, Feb By If these have not yet been provided, please ask your Stateroom Steward. The choices are endless. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. Some clearances will require face to face inspections, details will be communicated to you onboard. Holland America Generally, the ship is subject to certain government procedural requirements upon arrival. Please note: This service is available only on days of sailing. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. There are two or more people in the cabin, then the charge will be significantly higher than $13. At the center is Music Walk: an exclusive collection of performances. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. You will claim your luggage when you arrive at your final airport destination. Additional information concerning Customs matters will be provided during your cruise. I'm sure the staff would be grateful. Having said that, remember that rules do change by ship and also some ships are stricter than others. Boarding may be denied or fines may be levied against those guests without proper documentation. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Holland America Line does not discriminate against persons on the basis of disability. I've had rental car companies put holds of $300-$500 on my credit card. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Alcoholic beverages will not be served to guests under age21. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Once completed, all guests will be allowed to disembark. But it will work for me.. documents, along with new luggage tags. If you have a chronic medical condition, please bring a recent report from your physician.
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