Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. If youre a reseller in 2023, you can find deals on items in many places. Thats the great thing about implementing these tips. No. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. When a buyer opens a Not As Described case, the sellers options are few. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. What does the eBay Money Back Guarantee cover? Your email address will not be published. Here is a box that was shipped with FedEx. The condition of the returned item is important, so repack it carefully. I have maintained a 100% seller rating for years. We protect ourselves! Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Escalate to eBay if you don't reach a resolution within 3 business days. If you're responsible for return shipping. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. That is assuming the item is truly Not as Described. Message 3 of 7 latest reply 1 Helpful Copyright 1995-2023 eBay Inc. All Rights Reserved. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Return Claim "Not As Described"? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Please read the rules - edited The dispute is Not As Described. eBay Business Equipment Purchase Protection. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Just go to the ResolutionCenter and let us know. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I am a buyer. I dont have to pay to get the item back and the person is happy because I resolved their problem. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Disclaimer. So having a returns policy can give you a competitive advantage. This is a good option for low-value items. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! This is a win win for both of us. There are several ways you can send an item back to the seller. In most cases this is true. Ready to start making a good side income from flipping? Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. You can always report the buyer later for misusing the MBG. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You can choose to add a message to the buyer. You might be asking, Do private sellers have to accept returns? The answer is No. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. If the seller is responsible for return shipping, its important that they cover the costs. There are several ways you can send an item back to the seller. How to issue a partial refund after the item is returned. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Select your reason for the return and enter a comment about why you're returning it. That does not mean that you will automatically have to accept a return and refund their money if you get a request. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 07-05-2020 To the OP- the great thing is, you are selling items without much competition, apples to apples. When listing an item, it's important to include your returns address - opens in new window or tab. Be accurate in your listings, it will save you money and a headache in the long run! The eBay Resolution Centre is at the bottom of this page. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Located in: Ciudad Autonoma de Buenos Aires, Argentina. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Sellers accept the majority of the risk when choosing to sell here. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Check out our FREE intro Workshop! As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. A dialog will open as you type your search terms. I pretty much do the same thing every time. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. You have 3 business days to respond to the request and resolve the buyer's issue. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Ninety percent of people will just not think to call them and fight it. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Get in the habit of getting information from your buyer for reasons they are returning. My second reason for taking photographs of the items I ship? 17 votes, 21 comments. You'll also be responsible for covering return shipping costs. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. What if the seller doesn't offer returns? For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. 01-08-2020 Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). If, after a few days, youre not happy with the sellers resolution, were here to help. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Why was my refund less than the amount I paid? Add a message to the buyer explaining why the refund wasn't full. Print an eBay return label Tip Read the complete details about the eBay Money Back Guarantee. Covers your purchase price plus original shipping on virtually all items. eBay gives this MBG for Australian and International buyers, however . It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. See the table below for guidance on issuing a partial refund. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. 11:34 AM Keep in mind that some returns can remain open for up to 35 business days. There are two categories of return requests from customers: 1. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. I cant make the buyer read it! If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. View cart for details. It was an auction that I won. Another sale previously had the buyer claim an item was defective when I know it was not. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Offer a replacement item. Learn more about our Condition of returns policy. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If the problem is small, I take advantage of the eBay partial refund policy. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . Tip This may sound like overkill to you, but stay with me while I explain! You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. The seller will also pay for return shipping. Report the buyer when you issue the refund through the eBay returns flow If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. The eBay Money Back Guarantee is not a product warranty. 09:32 AM This will get them to move the decision in my favor and pay out the damage coverage. For more information, see our Condition of returned items policy. I grew up in Central Florida and have lived here my whole life. Read theSeller protections policyto find out how to qualify to issue partial refunds. We've outlined your response optionsbelow. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Ebay sides with buyers in not as described claims. In some cases, your response options may differ. (MBG). The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Is there anything you can do? If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. 114K subscribers in the Ebay community. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Its to protect myself from the buyer! I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If you want to start your own business, the reseller business model can be a great place to start. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. The buyer is responsible for return postage costs. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. I'd really like another option. Good luck! Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Many buyers only make purchases from sellers that offer a returns policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. It covers purchases paid with PayPal and most other electronic payment methods. Examples of alternative shipping arrangements. If it is a lame reason (and sometimes it is! There is a big reason for this. Ebay sides with buyers in not as described claims. 1. The eBay Money Back Guarantee is not a product warranty. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. eBay Exporter of the Year was a great success! Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Does the tracking number show it was delivered? How to use your eBay earnings to purchase shipping labels. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If you offered free shipping, you'll need to refund the buyer the full amount that they paid. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. 2022 Flea Market Flipper. If you're not able to resolve things with the seller, you can ask us to help. Check out how to file a damage claim with FedEx if your item gets damaged. This was one of those times I was pretty happy I had taken photographs while I was packing it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Here's how to print an eBay return shipping label: Go to Purchase history . If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. We'll review your case and contact you within 48 hours. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Refund the buyer, the buyer keeps the item. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. In the rare instance, this can happen. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Being faced with a return request can be very intimidating. I try to get them to give me the reason for the return. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. This doesnt happen often, but it has happened! It sucks , but ebay says its your fault and buyers can return for an reason. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) You can go to the Resolution Center and contact the seller. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If your item hasnt arrived, or isnt as described,let the seller know. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Just go to the ResolutionCenter and let us know. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If the buyer is responsible, choose your return address from the dropdown menu. So what do you do when a buyer says item not as described? If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. See Partial refund guidelines. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. International shipment of items may be subject to customs processing and additional charges. nirE troP ,naM fo elsI. Often times, they will say something that was clearly stated in my listing. You can still close it if things are resolved. Spread the word, we know how to break the . Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. I have details about my terms with shipping, returns, freight shipping, and refunds. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Seller with 11000 feedback. (oh and that happened b.c ppl would send it back stating wrong size). In some instances, return shipping charges are estimated rather than based on the actual weight of the package. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! I used to send out many of my items without insurance! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Tip If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Oh, Ship! Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping.