The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. This was our first inspection of the Eastbourne midwife unit. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. It also has seven maternity beds in a midwifery led maternity unit. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Aurora East. The service took account of children and young peoples individual needs and made it easy for people to give feedback. To use this service you will need to buy a pre-paid card. Your friends and relatives will be able to call you directly (charges apply). However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. Those series are affected are indicated in their catalogue entries. Prev 1 2 Next . You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. privacy policy, NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. The service managed safety incidents well. Alcohol or any illegal or non-prescription drugs. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. We found there was strong and clear leadership capacity and capability. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. People were respected and valued as individuals. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Where a patient experiences disorientation we will aim to keep moves to a minimum. we have taken enforcement action. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. We observed safeguarding folders, which identified the safeguarding lead and the referral process. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. Kings Drive, Eastbourne, East Sussex, BN21 2UD There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. Please speak to the nurse in charge of your care or area. Provided and run by: East Sussex Healthcare NHS Trust. Get alerts when we inspect. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. We rated it as good because: Published People could access the service when they needed it. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. the service is performing badly and we've taken enforcement action against the provider of the service. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. There were business continuity plans in place for use in the event of a major incident. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Leaders supported staff to develop their skills and motivated them to succeed. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. Our rating of this service improved. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. The service made it easy for people to give feedback. There were times still when patient records were not available for pre-assessment clinics and consultations. Staff felt able to raise concerns, report near misses and report incidents. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. This information will help us make improvements to the website. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. This meant that often children with complex needs did not have access to this important resource. Our rating of the service was good. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. 05 November to 12 December 2019 During a routine inspection. (877) 870-7012 to begin the admissions process. We'd like to use additional cookies to remember your settings and understand how you use our services. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. They understood and managed the priorities and issues the service faced. Over 98% of surgical patients would recommend the hospital. Staff throughout outpatient services put patients at the centre of what they did. Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . Staff were caring and compassionate, working to maintain privacy and dignity of their patients. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. The service had enough staff to care for patients and keep them safe. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published Clinical leadership on the unit was strong and supported staff development. Medicines management had been added to the safety thermometer as an additional performance measure. Records were clear, up-to-date, stored securely and easily available to all staff providing care. We appreciate your support in asking your friends and relatives to only visit during visiting times. The reason for these was not documented in most cases. Any prescribed tablets and medication that you usually take at home. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . Comprehensive risk assessments were carried out on patient admission and kept in the patient records. Managers monitored the effectiveness of the service and made sure staff were competent. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. Eastbourne District General Hospital. / 50.7864829; 0.2697638. Mental health services were provided by another trust. We observed staff following national best practice guidance in theatres. There are vending machines outside most wards. Hospedia gives you access to many television and radio stations and a dedicated telephone number. Signposting was not dementia friendly and did not accommodate visual deficit needs. Other series are not available for consultation until 30 years from the last date of the document. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Records were brief and suggested limited discussion and challenge. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Leaders had the integrity, skills and abilities to run the service. Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Alahna Kindred; Published: 17:34, 30 Sep 2020; Updated: 20:59, 30 Sep 2020; At least one standard in this area was not being met when we inspected the service and Staff understood the services vision and values, and how to apply them in their work. However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. This included no month in which patients were admitted, transferred or discharged within four hours of arrival. We don't rate every type of service. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. When things went wrong, staff apologised and gave patients honest information and suitable support. East Sussex Healthcare NHS Trust. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. of hospital observation status and an admissions process that is transparent and administratively simple. Requires improvement Browser Support The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. Patients and relatives told us that they were treated with dignity and compassion. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Our rating of the Eastbourne Midwife Unit was requires improvement. Where healing starts andthe road to recovery begins. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. the service is performing badly and we've taken enforcement action against the provider of the service. We saw dedicated areas for children in the main outpatient waiting areas. Hand hygiene audits showed sustained high levels of compliance with results maintained above 97% since February 2016. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. The intensive care service used procedures to ensure that patients received safe and effective care. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Money for the television and phone system by your bedside. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com Skip to Job Postings , Search This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). Learn more about PALS. No rating/under appeal/rating suspended Equipment checks were now given a higher priority. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Conquest Hospital The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. The service provided mandatory training in key skills to all staff and made sure everyone completed it. We rated it as good because: Published This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. 6 June 2018. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. There were 735 mixed sex breaches on surgical wards at EDGH during a 12-month period. Patients' records are not available for consultation until 100 years from the last date of the document. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. This was demonstrated through consistently poor audit results despite governance interventions. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. Provide SDEC services at least 12 hours a day, 7 days a week. Find Hospitals in Eastbourne listings on 192.com. There were clinical side rooms and a community midwifery hub. Clinical outcomes were monitored and were similar to units of similar size. Data collection takes place on one day each month and reported within monthly governance meetings. For example, through the use of practice based competency assessments for a variety of clinical procedures. Staff kept detailed records of children and young peoples care and treatment. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. It has 22 beds and two operating theatres and 129 employees. Eastbourne District General Hospital. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. To begin the process, all you have to do is pick up the phone and call our Patient Services department. The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. Each report covers findings for one service across multiple locations, In AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. If you provide contact details, we will be in touch about your request within 10 working days. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. We observed clear referral pathways for patients who were displaying or had mental health conditions. The service controlled infection risk well. Visiting times: 2.00pm - 8.00pm. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. The service managed safety incidents well and learned lessons from them. Practice changed where required improvements were identified. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. Suspended ratings are being reviewed by us and will be published soon. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). We also looked at a wide range of documents including standard operating procedures, meeting minutes, risk assessments and recently reported incidents. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. Published RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. TN40 2DZ, In Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Call us today, 24/7, for a free, confidential assessment. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. The service only employed one play specialist to work cross-site. A robust governance system was being introduced. 877.870.7012. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. Infection prevention and control measures had improved since our previous inspection. 25 January 2023. Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. Provision for patients with mental health needs was variable. 0300 131 4500, Eastbourne District General Hospital Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. Strong clear leadership seen, staff felt well managed and well led. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Kings Drive, Eastbourne, East Sussex, BN21 2UD The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. Staff delivered patient care in line with evidence based care and best practice guidance. Senior staff told us most wards have full establishment of staff at the start of a shift. Overall: Good. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Kings Drive, Eastbourne, East Sussex, BN21 2UD On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Staff assessed risks to patients, acted on them and kept good care records. There was a continuous improvement programme in place across administrative services that included health records. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. Leaders understood the challenges to quality and sustainability, and were taking action to address them. Staff were aware of the duty of candour and gave patients honest information and support. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. Data provided by the trust showed improvements in the implementation of the sepsis pathway. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Call us today, 24/7, for a free, confidential assessment . Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. There was a dedicated practice development nurse in post who provided support to all members of the emergency department team. Learning from Morbidity and Mortality meetings needed further development. Please visit our Insurances Accepted page to learn more. There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. They provided emotional support to children and young people, families and carers. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. It is a general medical and surgical facility. The trust had made clear improvements to the way health records were managed across the organisation. Please give these to a nurse. Banner Estrella Medical Center in Phoenix, AZ is rated high performing in 5 adult procedures and conditions. Staff recognised and reported incidents and near misses. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS 0300 131 4500, Bexhill Hospital Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. There were some issues with the structural maintenance of the hospital. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. the service is performing well and meeting our expectations. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Admissions FAQ . The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. There may be occasions when the only bed available is in a mixed sex area. Any other browser may experience partial or no support. We inspected the Maternity service as part of our national maternity inspection programme.