After your second tag, the card reader will display a message that your initial tag was refunded. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. 877.878.8883. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. To order a Clipper card, visit Get Card. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Picking up your value means loading the value on your card after youve placed an online or phone order. We offer a variety of discounts as outlined here. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. This page includes debit cards and refunds. Your card should arrive within 5 to 10 days. You can order a card and value online but note we can only mail cards to domestic addresses. Requires iPhone 8/Apple Watch Series 3 or later. Final boarding is 15 minutes before the scheduled departure time. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. It currently shows I have the amount in the pending passes area but shows I have it in cash value. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. News; Twitter Twitter, Opens . Weekly and monthly passes are not available. Felonies may also prevent you from entering Canada. However, you will need to register your card as part of the process, if you havent already done so. RTC Card and Accessibility. No. There's no need to open an app. Phone. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. How can I set up my card to automatically reload? Learn more on our luggage policy. It currently shows I have the amount in the pending passes area but shows I have it in cash value. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. It depends on how you buy your pass. Select Clipper card and follow the instructions to add a card and load value. Please note that you cannot use your phone to unlock bikeshares. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Choose to stay logged in or to log out. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Use your Clipper card on all Bay Area transit systems, including Muni. opens in new window. Pay With On our international route, the Victoria Clipper V also offers onboard duty-free sales. Using Clipper | Clipper ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. The correct fare will be automatically deducted. There is a $5 fee for this service. Student EasyPass Program Updates | Parking and Transportation There is a 50 cent surcharge per trip for Blue tickets. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Make sure you always have a current email address on file. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. [email protected]. What if Im having trouble using my Clipper card at a bike share station? For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper is a regional transit card that can be used on all transit in the Bay Area. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Registered cardholders can report lost, stolen or damaged cards and request replacements. Discounts; Where to Use; Locations . 2,123 Reviews. There are three seating classes on the Victoria Clipper ferry. This page includes protecting your privacy and information retention. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. What happens if I tag on, but I change my mind? See the Apple Pay How-To page for more details. You can also set up Clipper on your phone through Apple Wallet. Pre-Tax Transit Benefits. We strongly encourage customers to take advantage of the time to unplug from technology! Select "Add money" and follow the steps to continue purchasing a card and adding value to it. The terminal is located on Alaskan Way at Pier 69. If you hear two beeps, your value is low. I loaded value online, but when I tried to use my card, it wasnt there. The discount is even greater if you add multiple nights! STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Cash value and transit passes are not interchangeable. Im so glad that I dont have to go into the office the last two weeks. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Funds are immediately available when added using a vending machine at BART. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. [email protected]. Be sure you tap on Caltrain's platform. Choose to stay logged in or to log out. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Dumbarton Express. Need help planning your trip? You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Contact your programs administrator for instructions on replacing a card. . If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Only registered Clipper cards are eligible for refunds. Home | Clipper Please allow ample time in your schedule to check in required luggage. Complete the form below and a dedicated account manager will be in touch. The programgives qualifying adult riders a 20% discount on BART trips. Credit card charges are processed immediately. For more information, visit Sales and Service Locations. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Otherwise, you will be logged out automatically. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card.