I'll try and check later this week against a spare BT Business Hub 5 model. I did this on a Deco mesh. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. I have raised a complaint with BT as MacBook works fine, but app does not. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. If your BT broadband home network is playing up, you're not alone. At the bottom is a setting for Bridging. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. - edited My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. If you have changed it and now forgotten it, you can use the. I may try the hardwired solution if things do not move fast. Guide to the BT Business Smart Hub 2. To view the router settings, go to http://192.168.1.254. This brings up a hidden page. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. I just tried it with an old, Not sure if it was still broadcasting the SSID. Its only when you connect direct to the Hub. It works on my Business Hub 6, in fact it's not even hidden. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 03-10-2020 Go to My Network. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Configure the modem for transparent bridge or modem only mode. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. You'll find all your features and services in the "My Extras" section. Also, it took a number of days for me to find this thread of communication online. To turn the lights off go to Home, Hub light control. Expert Reviews is a registered trade mark. 2) ClickWireless. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. This means your Hub hasn't yet registered your device as completed. So some transparency is needed so customers like myself know that this is a commonissue. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Check that you're connected to your Hub's network. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. 6:41 AM. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Broadband speeds Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 You can't exit the first few steps. Manage your account I have an update to share with you all regarding this issue. Plug the microfilter into the socket. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. If you turn it off, we might think there is something wrong with the line. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. BT is offering firmware updates to those affected. Web admin interface of the BT Smart Hub 2 router. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. This wasnt an option for me however as my router isnt near any of the speakers. 11-05-2020 4) Enter the Admin password. However, I agree with some of the comments. Use our hub light guide. Enter http://192.168.1.254 into the address bar to go to the management page. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. This isnt a viable long term solution though for me. Simply connect a 3rd party router to any LAN port on the hub. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Baldrick1. However, abnormal sac size occurs in approximately 17% of pregnancies. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Seeing a different colour light? Sorry, we're still checking this file's contents to make sure it's safe to download. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. - edited it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Smart Setup usually only needs to happen once on each new device you connect to your Hub. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). I worry that they will up the minimum in the future too so every subscriber is gladly welcome. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. It should appear as soon as you connect to the Hub and open a browser. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Just plug 3rd party router into the wall mounted Openreach fibre modem. First, you need to connect to the router's web management page, so that you can change the settings that you want. Well update this post with any further newsas and when we receive it. Navigate Advanced Settings > Log in > Broadband > Internet. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. At conservative gathering, Trump is still the favourite. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Download the My BT app to check your bill, test your speeds and activate your internet security products. It never occurred to me that bridge mode would bypass the router section. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. This brings up a hidden page. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Sorry, our virus scanner detected that this file isn't safe to download. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The app then stopped working. 1 user liked/thanked this post: Therefore, we can consider this issue closed. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. This will open the Hub manager. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). ensure Sonos all working correctly via boost with 5ghz still turned off. Copyright Expert Reviews Holdings Ltd 2023. - edited Click a dropdown for your model of Hub. Select Add Additional Network from the drop-down menu. Let's take a look at the legacy BT routers that are still capable of getting you online. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. 03-10-2020 It looks like the 'Bridging' button simply does not work. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Need support for other hubs and routers? Navigating ones way through these conflicting accounts is not easy. Does anyone know if a Sonos Boost would resolve the issue? Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. The default IP address is 192.168.1.254 but you can change that here. Look for the tab on the back of your hub. Most of the time my Mac would connect. Re: BT smart hub - hidden bridge mode menu ? Connect using the details on your hub How do I use my Smart Hub as a modem only? As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. This topic has been marked solved and closed to new posts due to inactivity. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Therefore, we can consider this issue closed. Can anyone confirm it works? It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. I have now switched the 5GHz option off,which immediately sorted the problem. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. After raising a complaint with BT I had yet to hear anything from BT. What is the difference between WiFi 6E and WiFi 6? "We're sorry for any inconvenience caused," added the spokesman. Users . The remaining functionality of the hub (routing, and wifi) is not used. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. What is the difference between WiFi 6E and WiFi 6? Will give this suggestion a try. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. The company did not reveal why the problem was occurring. Slide the two parts of the hubs plug together until they click into place. If you want to exit, you'll need to do this on the login step of Smart Setup. I viewed pages 9100 through to 9150. No problem. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. I have disabled the bt fon and bt wifi to reduce my home network clutter. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. It can also be used as a VOIP phone through BT Broadband Talk. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. The BBC is not responsible for the content of external sites. My speed has dropped to 40Mbps on my wifi devices. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. The lights on your hub will change to green or flashing orange as it is setting up. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . 01-10-2020 Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). So I decided to direct message them on Twitter. What's the least amount of exercise we can get away with? AP mode is preferred if you have a ISP modem/router that can't be bridged. "Common sense is the collection of prejudices acquired by age eighteen." 10:43 AM. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. 30-09-2020 The BT Home Hub 2.0 was a combined wireless router and phone. Do I need a WiFi 6E router to use WiFi 6E products? https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Im glad you got a fix, but thats a completely different issue that results in the same symptom. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. If there is a hint then a custom password has been setup. Check that you're connected to your Hub's network. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. (the macaddress is the same as the wifi router apart from a few letters.) I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. What? Ive got a man from BT ringing me during the week so I will report back what happens. 2023 BBC. Save the file. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? On your device search for your network and enter your password exactly as shown. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . . The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Was quite easy to get the money credited to my account after that : ). Connect your devices "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. My router is getting blocked despite following all the advice above and anything I could find online. It only fires up when you open a browser. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. This will open the Wireless Settings page. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. 01-10-2020 At the bottom is a setting for Bridging. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Sonos tried to do a workaround but lasted an hour or so. BT's done a great job on this router. Cleverly, the security password is the same for both networks and can only be changed for both. To change anything you need to click one of the settings. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. At the bottom is a setting for. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Check the box next to Auto Firewall Open. Yes its not ideal. Understand rental and other basic charges, Enter the admin password. Pretty obviously really if I look at an old BT modem. Simply connect a 3rd party router to any LAN port on the hub. Vodafone Broadband: Great prices but at what cost? Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. I don't think the workaround for modem mode works. 9:40 PM Enter your username or e-mail address. BT Smart Scan technology ), on 01-10-2020 There are simple ways you can boost performance and get the best from your broadband. 30-09-2020 Great. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. 8) Wait for your devices to reconnect. all fixed. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Click a dropdown for your model of Hub. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Go to Solution. The router is now displaying hidden ssid. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. You'll find it on the back of the Hub if you haven't updated it. Then you can use the Orbi router in Router mode.3. I shouldnt have to have 5Ghz permanently switched off. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Changing Wireless Modeto 2 didn't fix the problem. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Enter the admin password. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Fix problems or report a fault with our troubleshooter. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. BT have advised me this a fix should be out this week. We'll send you an e-mail with instructions to reset your password. How long will it take to get BT Broadband once I've ordered? The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. I've been following this thread ever since I had issues. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. The handler switched off 5ghz frequency remotely. The setting is on a page hidden on the home version. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click.