Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. All bookings include free cancellation up to 48 hours before the pick up time. Free cancellation up to 48hrs before trip. Great service! If not, you will need to purchase the cover at the car rental company counter. - Wisecars 2023 Wisecars. In such circumstances, we will cancel your booking with no liability whatsoever. It said and I'll recap ,"NOTHING more to pay ". I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars does not store credit card details. @ Vicpak. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. If you do not agree with any part of them, you must not proceed with your booking. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The use of our website signifies your acceptance of these Terms of Service. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. One of our helpful agents will be in contact with you to address the request. One of our helpful agents will be in contact with you to address the request. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Minimum age requirements on larger cars may also be higher at some locations. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. provided by the customer's credit card company. However, this is not true. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Renting a car and want to make sure you know how car rental works? In that case, please contact your bank for additional details. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars does not own any physical locations or offices. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. 2023 Wisecars. Please note that all additional drivers must also show a valid driving licence at pick-up. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. In case you have any question, don't hesitate to contact us through [email protected] a nice day!Kind regards,Rachel from Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. That should not even be separate. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Read Customer Service Reviews of www.wisecars.com - Trustpilot 1 year ago. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. The Car Rental Company must give its consent to repairs and replacements. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars Reviews a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. It is highly recommended to call the police even for the smallest of damages. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Amendments can only be made up to 48 hours before the pick-up time. However, please keep in mind that any changes that you make to your booking will probably change the rental price. If you have any questions, please feel free to contact us. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars Protection Package ensures that you are protected should anything go wrong. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Dominik B was very helpful and nice.However the site is not the best. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If you haven't started your trip yet, you can change your drop-off time by amending your booking. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Email Protect your account with two-step authentication This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. We also ensure all reviews are published without moderation. There might be differences based on offers. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars customer support is available 24/7. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please reach out to [email protected] for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. It might take your bank extra time to settle the amount. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Thank you guys for that excellence!!! They may be needed if you wish to make a claim. 2023 Wisecars. All persons driving the vehicle must be in possession of their driving license at all times. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. All rights reserved. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. 49 reviews. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Keep copies of all relevant documentation you are asked to complete. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Mr. Mateusz. Wisecars is not liable for services or bookings not full-filled due to force majeure. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Please note, making a new booking may result in the change of the Car Rental Company. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. We clearly highlight car and van hire options with Wisecars that have free cancellation. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Click on Menu "Subscriptions". The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. The Car Rental Company must give its consent to repairs and replacements. Amendments can only be made up to 48 hours before the pick-up time. Mi az a Trustindex? If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Dear Sara,Thank you for contacting us! Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars car rentals - Bargain Travel Forum - Tripadvisor See the full list of exclusions under section Deductible Protection Products will not cover. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. To improve our service and website, we may use small data files known as Cookies. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars Car Rental Deals | Skyscanner Access to and use of these images is restricted by terms and conditions of a separate license agreement. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Expired or provisional licences will not be accepted. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. How To Cancel Wisecars Car Rental Comparison - JustUseApp Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. There are too much additional insurances taxes etc. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. It is a huge scam. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please read carefully the terms of the Car Rental Agreement before signing it. All rights reserved. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Trustindex ltal hitelestve. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Lorem ipsum dolor sit amet, consectetur adipiscing elit. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. What's Wisecars' cancellation policy? If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Fill in your personal information and state your request. Please reach out to [email protected] for assistance.Regards,Rachel from Wisecars. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. You can amend your booking information or cancel your booking in a few simple steps. Use small print to hide from truth. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). All bookings include free cancellation up to 48 hours before the pick-up time. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Alternatively, just sign in or register using your Google or Facebook account. When picking up the car, every driver must present their licence. If not, you will need to purchase the cover at the car rental company counter. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. However, you will not be entitled to a refund if: Please check if you provided the correct email address. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. She was very kind and helpful! Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please note, making a new booking may result in the change of the Car Rental Company. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. If your additional driver is under 30 or over 65, please check your car's terms and conditions. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is one of the scummiest business models I have ever seen. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Minimum age requirements on larger cars may also be higher at some locations. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Yes. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. They may be needed if you wish to make a claim. Wisecars does not own or operate any Car Rental Companies. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. What's Wisecars' cancellation policy? Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years.