Solved: USPS Not Scanning Packages - The eBay Community Check out some of what we can do for you in minutes: Apart from protecting your consumer rights, DoNotPay can break down and fast-track many legal procedures for you. I am nervous that my account is going to fall below standard for the first time in all my years on Ebay. My thoughts are that your "service" that accepts multiple packages from you then passes them off to USPS is at fault here. I use Pirateship and I can import Etsy and eBay directly, print all my labels, and then my scansheet for everything. The United States Postal Service is one of the most reliable, fast, and efficient mailing services in the world. Spoke several times to this carrier face to face. Each of these regions will have its own unique weather conditions and different problems with infrastructure. Waiting on an answer now. For example, lets say you ship something out of San Francisco, California, for a delivery location in Brooklyn, New York, it will experience a variety of weather conditions as it travels across the country. So, its critical that U.S. Went to post office and talked to the supervisor to please make sure my carriers scan packages when picking them up. It's very upsetting to worry whether your packages are lost in the system or just not being scanned. Accepted. I order 3 packages , 2 are going well one stuck since 3 December with no further information, I really do not understand how a package just stops updating for days. The inability to purchase Parcel Select postage is one thing you can't pin on USPS. I do have tracking numbers though. How long does it take for USPS to accept a package? DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Click on the Text & Email Updates link: Enter your email to receive notifications each time the tracking status is updated. DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! Plus you get insurance and maybe a free box. Thats just the way it is. Of course he says he never saw them. I tried to phone USPS but they are closed, so I emailed but in the meantime I wanted to hop on here and see if anyone had experienced the same thing. I can deal with alerting customers to expect delays. File complaints online is the best way to get stuff done, keep filing them. Welcome to the Shipping board! My regular carrier scans every package I ship, even if I have stuffed the mailbox full with 20+ little packages.However, if she has a day off and I have a sub, it's hit or miss. It seems after 2 weeks, something should have showed up though. Just says "USPS Awaiting Item". Calathea makoyana in 4in pot - Plants & Seedlings - Facebook Luckily, however, navigating through this difficulty and finding a solution is really not that difficult. if you yankie customs ARSEHOLE VERMIN Wankers delay any of my parcels from chinkie China YOU will be very very FUCKIN WELL SORRY DO i make myself under FUCKIN stood, My package has been in transit since it left Fl. The second one was not scanned and is lost. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured. Heres What To Do To Get Your Money Back, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Problems caused by bad weather, including snow, heavy rains, or thunderstorms, can cause huge traffic jams and delay the scanning and delivery of your package. Package visibility is important to consumers, as many ecommerce surveys indicate. These cases are over seen by several people up the chain, so they just can't blow them off. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Two years ago, our comprehensive audit on USPSs package delivery scanning process in city delivery operations found carriers were sometimes making improper stop-the-clock scans at a location other than the designated delivery location (house, business, apartment building). As for your customer, most people are understanding when you communicate fully with them, but there are always exceptions and not much you do about people who are determined to be dissatisfied. A LOT! There are no winners here, except perhaps one, and he's the biggest loser of all. There is a December 5th message that the package is still in transit and will be arriving late. is the Northeast. Most USPS packages are automatically insured for $100. They did not confirm/deny parcel receipt but started aggressively demanding a refund right away and saying that they want to cancel the order because they haven't gotten it. File a complaint that they are not solving your problem. It might take a couple of weeks before USPS realizes that the package is stuck somewhere. I dont think you need to be worried. Unless these all fit in your box, that is required if they need to get out and pick them up. Yet we continue to find shortcomings in this area. With luck it may just be a glitch with tracking. *shrug*. It may pick up a scan further down the line but in this mess that is doubtful. Fortunately I have a drop-off close by, and everything I've shipped has been delivered within 3-4 days. Shipping prices went up, shipping time is longer, service is less. That said, it may come to pass that FedEx gets overwhelmed by the vaccine, so. I paid for priority mail and one of the reasons why I did was that I could tell where my package or envelope was by tracking it Tucson Arizona post office has dropped the ball that you can scan the packages there was two of them going in different directions went to California and went to Harrison Arkansas and neither one of them can I track Im upset I paid extra for this service that is not available to me shame on you post office. Even though USPS provides one of the best package delivery and tracking services, sometimes things can go wrong. It occurs to me that since we are buying labels from Etsy and they have a commercial account, that Etsy should step in and fix this because it can't be fulfilling their service agreement with USPS. And guess what, nobody give a flying crap. who knows? They were both scanned delivered 30 minutes prior I had refunded both buyers and had requested them to be intercepted IF they were found.. One buyer paid me when she got it.. I had a similar issue. You can also call 1-800-344-7779 USPS technical support, or 1-800-222-1811 the delivery tracking number. The buyer is being very patient but I've already suggested that at this rate he may not receive his package until mid next week. I need to have them scanned AT pickup from my house! Should I be worried if USPS tracking hasn't updated in 3 days? Make sure you get the name or number of the post master or supervisor at the local post office. The package ended up in USPS Mail Recovery Center. USPS does not scan packages when picked up at my house, Re: USPS does not scan packages when picked up at my house. So its a quick drop or nothing at all. The simplest way to get assistance from USPS customer support when youre dealing with a tracking problem is to call them directly at the official USPS telephone number 1-800-275-877. Only if they don't manage to locate the package, you'll be able to file a claim for a lost package, and you would have to do so within 60 days from the mailing date. While this may not be the most feasible or desirable option for most people going to the post office means taking out time from busy schedules and driving down there, it might be the best way to get updates for your mail. You should contact USPS customer support via phone call at 1-800-275-877 or email, immediately. You can explain your situation to the customer representative on the line and they will try to locate your package and give you an update using their backend tools. Have not tried this number but have never seen a phone number ending in 3 digits instead of 4.3 days ago I mailed a package that shows no movement whatsoever. Definitely report himin same detail, to local postmaster AND on usps site. Why has my USPS package not been scanned yet? - EasyRelocated I go above and beyond to help, so it's frustrating when someone is abusive. Use our app to do any of the following and more: We have helped over 300,000 people with their problems. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever . I realize I am not alone in this I see other complaints with the same issues. The answer to this question that the US Postal Service answered,IS FUCKING STUPID!I be been waiting a package forever and all they say is a bunch of crap to avoid doing their job!Bunch of fucking idiot lazy bastards. Its best to wait for a couple of days and if your tracking information still hasnt been updated, contact USPS customer support for help! There are a lot of factors involved and many reasons for the USPS tracking dashboard not updating. All you should do is enter your tracking number in the required field and hit the search button. Please visit the Contact Us page for information on where to file formal complaints with out agency or the Postal Service. The plane might have crashed or the post office also might have burned down or if the bar code gets smudged they can't scan it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. It looks like USPS is not improving. I reached out to the other customer, asking if they received it. Leadership that is probably being directed by a disgruntled head guy who is probably bent on teaching the nation a lesson. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. Go to: https://usps.force.com/faq/s/article/Delayed-Mail-and-Packages.