This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Had team leaders record secret conversations trying to do what I have no idea.
Staysure hiring Customer Service Insurance Agent in Northampton width: 100% !important; I have not received my email confirmation, I didn't receive my documents in the post. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. _W.isCheckoutReskin = false; _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; .galleryCaptionInnerText {} Have a fantastic holiday. The process was quick and easy and Lisa was very pleasant to deal with. .wsite-button-inner {} .blog-header h2 a {} Simple!
Thank you. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Thank you for posting your comments. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. If you need to cancel your policy please click here. New management pushing all good long lasting staff out. It left me feeling nervous whether Ive done enough to declare everything. All rights reserved. Have a fantastic holiday. Lack of progression I would say but good vibes. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. If youd prefer to speak to a member of the team on, please call us on:
Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly.
I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. I started at Staysure as a sales agent nearly 6 years ago. var ASSETS_BASE = '//cdn2.editmysite.com/'; Saturday 24 December: 9am 3pm
Staysure Complaints Email & Phone | Resolver UK Check out what 241,874 people have written so far, and share your own experience. Not happy. a, Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different.
Instead, theyre full of the info you need to get things sorted. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Contact Staysure customer service Resolver can help you send your complaints to Staysure. If you need to cancel your policy please click here. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. The calls are non stop , its very busy and mentally exhausting . } We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. .wsite-footer blockquote {} I interviewed at Staysure (London, England) in Jun 2022. #wsite-content h2.wsite-product-title {} They pick and choose who is significant to you when they pass away. Please can you email
[email protected] with your contact details in order for us to investigate your complaint further. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. display: block !important; However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. The advisor was very helpful and explained the various options available. Monday to Friday: 8:30am 8pm Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Dear Anne Parry,Thank you for your 5 star review. We are remunerated by commission for the arrangement, service and renewal of Resolver can help you send your complaints to Staysure. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. staysure customer service review very helpful, advisor explained everything very clearly and patiently. .galleryCaptionInnerText {} .fancybox-title {} Northampton, NN4 7YB. Have a fantastic holiday. $(function() { Worst company I have worked for and hope people take this review in and understand you will be another number.
PDF dxcdkie9wax5t.cloudfront.net Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of PDF Terms of Business We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. . Thanks for your feedback. Anonymous Employee in Northampton, England, I applied online. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Staysure take all feedback relating to our products and services seriously. Don't Pay out on Holiday cancellation due to Death of Parent. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. - Sunday: 10am - 4pm. Have a fantastic holiday. Be the first to find this interview helpful, What motivates you? Check out what 252,969 people have written so far, and share your own experience. Dear Geoffrey Brooks,Thank you for your 5 star review. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. But the actual service once connected to an agent was excellent. Have a fantastic holiday. Absolute despicable bunch of cowboys. Resolver is a totally free service that you can use to complain effectively. Saturday: 9am 5:30pm .mobile-nav .icon-caret { Staysure Expat,
Staysure Travel Insurance Reviews | Read Customer Service Reviews of Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. It was my aunty and they told me its not compassionate. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thank you for posting your feedback and for recognising we have fantastic people in the business. We are working with industry leaders, regulators and government to make your voice heard and improve customer service.
We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen.
Staysure Interview Questions (2023) | Glassdoor The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. } Staysure. Greatest accomplishments. #wsite-title {font-size:36px !important;} The operative on the phone was superb and I thank her for guiding me so expertly through the process. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Find out how we combat fake reviews. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Constantly being told to hang in there because improvement are happening when quite clearly they werent. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review.
Companies can ask for reviews via automatic invitations. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Finally I started a new booking and was successful in receiving a quotation which I accepted. My sincere apologies for the frustration and inconvenience caused. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Just raise a case and leave feedback after. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. If you want to claim on your policy you should contact the I was trying to pay for a quote with them kept waiting for over a day to pay. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Kind regards Ross Customer Service Manager. They subsequentialy told me to claim for myself. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. achieve performance targets across their product portfolio. My mum had a fall abroad and broke her neck. The training team show intense favouratism. var STYLE_PREFIX = 'wsite'; }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money.
Staysure Customer Service Team - Staysure Do you agree with Staysure Travel Insurance's 4-star rating?
Staysure Travel Insurance Reviews | Read Customer Service Reviews of I will only use them in the future. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Dear WAMM71,Thank you for your 5 star review. Date of experience: March 13, 2016 Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
Staysure complaints & reviews | A Spokesman Said .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. In the end left the company with 66 pay in a cost of living crisis with child. a:active{ In the 4 years I was there I hit some sort of bonus each month. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Staysure is a trading name of TICORP Limited. This was done because they said I owed them holiday which they asked me to take as compassionate leave. ERGO Seguros de Viaje Customer Service Representative interview process at Staysure. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. - Calling from outside the UK: 0044 1604 210 845
Have a fantastic holiday. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. '', Anyone can write a Trustpilot review. They were no help at all. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. You deserve to be treated better especially for what youre getting paid. Thank you for posting your comments. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Warm regards,Ross. Have a fantastic holiday. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Will definitely be dealing with Staysure in the future for my holiday cover. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. 11 Staysure reviews. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. They have made a bad situations 10 times worse. Consumer guides, newsletters, surveys and more! It goes against our guidelines to offer incentives for reviews. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. 'active', _W.customerLocale = "en_GB"; Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. I got an online quote and with no warning it increased in 1 minute by about 40. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Also, for some of our insurers we may receive a profit share payment if they We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. "560799075470977588", Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Thursday 29 December: 8:30am 8pm Have a fantastic holiday. var STATIC_BASE = '//cdn1.editmysite.com/'; Clear All. She had to cancel her holiday to undergo treatment and submitted a claim. A nice change from the hassled feeling I often feel when dealing with call centres. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered - Saturday: 9am - 5:30pm
Most of the time the customers were great and easy to get along with. Still requesting further information whilst she was on her death bed. - Monday - Friday: 8.30am - 8pm
a:link, Grandchildren did not have to suffer for me.
How to make a complaint | Staysure I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Also, for some of our insurers we may receive a profit share payment if they It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n
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