Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". I applied online. Around 20 of us were arranged to seat in a area, professionally dressed. How would you handle a combination of scenarios with competing priorities? As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Qantas Customer Service Representative Interview Questions They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Qantas Customer Service Agent Interview Questions - Glassdoor I received a scenario which you had to remember key information from. I found it daunting as you are receiving no feedback. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Management is excellent. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Find information on travel requirements and more. Browse our airport guides and lounge network information. DELTA LEASING LLC Anchorage, AK. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. The process took 2 days. The key point here is to be active in the group and show the assessor you are able to work within the group. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. In my work there, providing a clean atmosphere and well-stocked products was extremely important. Step 3; Invited to do a psychometric test. 107 jobs. Did you strive to go above what was required of you? Great! It consists of five questions. It was 5 questions about customer services. There was about a month or two wait between each step. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Book and manage your trip with features such as check-in, seat selection and boarding pass access. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. I applied the position online, and it took one month to process. "As you can see from my resume, I have very direct experience in the retail industry. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Book 10 or more passengers travelling to the same destination. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. I got chat interview with Qantas. Customer Service Representative - State Farm Agent Team Member If a coworker was being unsafe, would you talk to them about it? Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Interviews for Top Jobs at Qantas. Great job! It roughly took three hours, and you had a ten minutes break. Some of these questions were timed. I applied online. The process took 3 months. Then you need to click on the apply button. Free interview details posted anonymously by Qantas interview candidates. A poor customer experience and how did you handle 2. Great employer. Step 5; Reference checks. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . With lots of ways to use your points, youll be sure to find something you like. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. If successful, hopefuls move on to a second round of interviews that typically take . Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. I interviewed at Qantas (Sydney) in Jun 2017. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Ground Crew/Ramp Agent - Sydney Airport. great experience, I applied online. I interviewed at Qantas in Feb 2023. Nice! You have provided a good definition of what being professional means to you. Step 4; Invited to an online group assessment. Choose the seat that suits you before you get to the airport on Qantas operated flights. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. It will redirect you to the airline's official page. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Over my career, I've learned how to not let my emotions get the best of me. I feel I can handle most situations with professionalism.". The process took 2 months. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Interviews for Top Jobs at Qantas. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. More recently as a business owner, I've used the phone to handle many business matters. A poor customer experiences and how did you handle it. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Will you cover the medical costs. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. Search and book from over 15,000 cruise itineraries. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. I received a scenario which you had to remember key information from. Book and manage your trip with features such as check-in, seat selection and boarding pass access. We believe the journey should be as exciting as the destination. Qantas Jobs 2022 in Brisbane for Customer Service Agent Post at Seek If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. A poor customer experience and how did you handle 2. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Sort by: relevance - date. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". I applied the position online, and it took one month to process. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn Earn Qantas Points when riding with Uber to and from eligible Australian airports. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Step 2; Invited to do an automated questionnaire. Anonymous Employee. Toggle navigation beckton gas works railway; how to find ceres in your chart The more details, the better! As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I interviewed at Qantas in Feb 2023. Discover how you can start earning great rewards and savings simply for running your business. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Qantas hires headhunters to find Joyce replacement They have really good training and they are a very supportive, helpful and fun company to work for A poor customer experience and how did you handle 2. It consists of five questions. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Why? In my current job, I work the phone lines for incoming service calls. The process took 4 weeks. how did you handle it? Firstly it was a one on one interview. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. It sounds like your experience is very relevant to the position. Work life balance is great. Great! My current employer is required to run a criminal background check on our staff every two years. Then we had group activity and interview with a Qantas staff. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Find departure and arrival information and view ouron time performance. I was in a panic. Read our Terms of Use for more information. The Qantas Airways reservation number is +1832 (460)1113. Did you do anything notable? I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Be the first to find this interview helpful. The process took 7 weeks. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD Connect with a local pet sitter to mind your pet while you're on holiday. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. Nice! If you've already created your profile, you can sign in and access your application and personal information to . Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. I had a chat interview for my first processing. I applied online. Great job! Good job! Qantas - Customer Service Agent | Glassdoor I would suggest to really prepare yourself before going to the interview. The next steps were background and security checks and finally a thorough medical which is at your own expense. What about the company appeals to you? Great! great experience, I applied online. I interviewed at Qantas (Sydney) in June 2017. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. The process took 4 weeks. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Our call center temp agency focuses on results . I had a chat interview for my first processing. In each of those roles, the key to my success was mastering the business and the products that I worked with. the rest of them i need to explain it. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Restaurant and hotel reviews, photo galleries and travel articles. We believe the journey should be as exciting as the destination. And don't forget to directly answer the question. When you call this number, you'll be connected with a customer . describe a time you have done your work above and beyond What is the hiring process for remote jobs at Qantas? At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. We're continually finding new ways to deliver a memorable customer experience. I applied online. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. I had a chat interview for my first processing. Have a question or concern? Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas This employer has not claimed their Employer Profile and is missing out on connecting with our community. How to apply. Mar 3, 2023 - 5.44pm. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. customer service agent qantas jobs. Customer Service Agent Interview. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. . Free interview details posted anonymously by Qantas interview candidates. During that one-on-one meeting, did your coworker explain their perspective? In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Stage 2 was a role play. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. State Farm agents market only State Farm insurance and financial service products. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. How to connect with us through Social media platforms. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Step 5; Reference checks. Beyond being friendly and reassuring, what other relevant skills do you have? State you would be proud to work for a company that is so dedicated to helping the environment. Describe a time when you went gone over and beyond for a customer? Contact us here. Note that we are not considering additions to our list of Panel Suppliers. As a leading provider of air travel, safety and security is paramount to us. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. . I interviewed at Qantas (Sydney) in Sept 2018. Work with the agent to develop and maintain a digital marketing system to promote the office. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. I interviewed at Qantas in Feb 2023. Applicants must be Australian or New Zealand permanent residents. Track updates on extreme weather or other major issues that may impact your flight. When did you have to say no to a customer. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. I interviewed at Qantas (Melbourne). Staff are great. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Dates shown above are approximate. 3. News that the . If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. I think they were two to three minutes each. qantas customer service agent recruitment process 1 X Digital Qantas Lounge Pass | INSTANT DELIVERY Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Step 4; Invited to an online group assessment. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. I applied online the Qantas website and I got an email about a week later for chat interview. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. After that they invited me to attend the Assessment day. Options for mobility and medical assistance and first-time flyers. tell me about a time that you provided exceptional customer service. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. Customer Relations Representative - State Farm Agent Team Member Detail-oriented? I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. Free interview details posted anonymously by Qantas interview candidates. 25 followers 25 connections. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well.