MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Please tap your Breeze card within 30 days of purchase to activate reload value. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. If known, nearest cross streets and easily identified pick-up points. MARTA Mobility does not access residential driveways. Five Points Lost and Found Office is temporarily closed. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Transit; MARTA Service . The fax number for Mobility Eligibility is 404-848-6900. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Police (Emergency) 404-848-4911. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Please be advised You willstill have the optionof goingintovoicemail. If you were issued a permanent card, your eligibility expires three years from the date of issue. A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-5826. Partnership Program. A MARTA Mobility Service Agent will explain the service and/or mail an application. Same day cancellations are cancellations made on the date of travel. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility Customer entering through Rail Station fare gate Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Customers may travel with one companion. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. https://pass.itsmarta.com/Account/Login. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Customers will be asked to leave a voicemail with their name and phone number. Is a shared ride, advanced reservation mode of public transportation. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Everybody needs their own. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. If the visitors disability is apparent, this documentation is not required. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. How much does a Reduced Fare Breeze Card cost? When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Exact addresses of both the origin and destination. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Individuals may forward the completed application in the following ways: Via Mail: ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Police (Emergency) 404-848-4911. Riders' Advisory Council; . An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. 404-848-5000 . MARTA Customer Experience. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Untapped Breeze cards will lose value if not activated within this time period. A requested trip time may not be available. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. . 2424 Piedmont Road NE Claim your pass with the appropriate voucher links above. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. 2424 Piedmont Road, NE Operators cannot make change. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Should an application be denied, the applicant has the right to appeal. Mobility Bus Five Points Lost and Found Office is temporarily closed. Mobility Operators are prohibited from administering medication. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Train Hours. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Failure to cooperate with safety related policies may result in injury or loss of service. This includes following or stalking passengers or employees. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Customers are allowed to bring bikes on buses that are equipped with a bike rack. However, a replacement fee will be charged for each lost or stolen card. 4. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Indicate the use of a service animal, if applicable. Rail stations have both elevators and escalators. 6. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. MARTA Mobility. MARTA Customer Experience. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Inconvenience in using the fixed route system is not a basis for eligibility. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) MARTA is diligently working to fill these positions as soon as possible and we have. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Click here to download the Mobility/Paratransit Application. Customer Name (first and last) or Customer Identification Number. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA Mobility. 404-848-5000 . Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. MARTA Reduced Fare Office Customer Service. 404-848-5389, or [email protected], Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. . DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Overview Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Customer zip code, which is the password to access the automated system. Mobility Fares pageto learn more about paying for MARTA Mobility. MARTA Police (Non-Emergency) 404-848-4900. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. No commercial or large-size carts, or dollies unless collapsed. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Student Program (K-12) Group Discount. . Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. . Atlanta, Georgia 30324-3330. Visit our MARTA Mobility page to see the qualifications for this service. Riders' Advisory Council; MARTA HOPE Program; . The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Click this link[ If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Customers must be ready to depart at their assigned Ready Time. When does my Reduced Fare Breeze Card expire? For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. MARTA is smarta! The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Mobility Fares. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). For this reason, different types of eligibility that have developed in the transit industry, including: Administering medication is the customers responsibility. The goal: make life simpler for all our employees. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Simply tap your card on the Breeze target wherever your riding. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Learn more. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. It is your responsibility to maintain the Breeze Card in good, useable condition. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Mobility is a shared ride, advance reservation mode of public transit. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. MARTA Transit; MARTA Service; Facebook; Instagram; PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). MARTA Mobility Breeze Cards are not transferable. Customer Service. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Door-to-Door service is available to customers who require such assistance. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . At a Breeze Vending Machine in any MARTA rail station. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Please indicate if no return trip is necessary. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. This service is designed for customers who can use the fixed route system if an accessible route is available to them. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. If a card has been confiscated due to usage by any unauthorized property. that the online Mobility application is currently unavailable. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. (Forsyth Street side of the station) Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. 404-848-5000 . 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Using tobacco or electronic cigarettes or vaporizers is prohibited. TDD or FIRS: 1-800-877-8339 Customer Service. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Assault or threat of assault is prohibited. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Vehicle number and operators name, if applicable If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. [email protected], Write to: MARTA Customer Service Center Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Travel Companions are subject to the regular MARTA Mobility fare. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Call 404-848-5000 and start your Balance Protection. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. 404-848-5000 . Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA Police (Emergency) 404-848-4911. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct.