The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. reply and I will get the message. Simply add a few details about yourself and the application will be submitted in minutes. This type of billing is unethical at the very least. Wex Inc also agreed to payout other various costs related to the delay. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Set the Validation type, then click Next. Transaction fee:non-Puma stations incur a 0.50c transaction fee. We find that their service and management algorithms are needlessly obstructive. Scammers!!! NO, because they want me to jump through another 50000 hoops!!! Click Limits in the top menu, then Update Limits. Military veterans possess invaluable leadership skills and business acumen. How does it work? Ready to see pricing for your specific business? You will be notified when new oil merchants begin accepting the WEX card. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Click here to earn a reward. We were charged finance charges on the new account, over $600!!! Its been months and we still do not have $$$. Other Fees Additional card:$8 per card. We're WEX. See Who The Worst Processors Are. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Exceptions are even color-coded to make them easier to prioritize. We were then told that the 6.99% was the periodic rate rather than the APR. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Talked to their rep. he would settle account for $100, which we paid They claim they need a receipt. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. WEX fleet cards are used by more than 11 million vehicles worldwide. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Incompetent fucks. Still, businesses must have specific equipment set up for companies to accept them. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. How to Use a Wex Fuel Card: A step-by-step guide Deny most claims with no reasons. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Please cancel my account. I send that in and thats not good enough. The company should have planned for this. If you need more information, you can input your business info here and contact us for assistance. Receive your Esso Card Customer service is miserable. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. The Problem is this Wex froze my credit card HSA account they want receipts. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Hey y'all!!! WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Referral Partner Application Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. More information on those can be found here. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Wright Express is backed by its own bank, while Voyager partners with US Bank. crazy third time its going on. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Focusing on diversity also means focusing on inclusion. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. The sole purpose of the material presented herein is to alert, educate, and inform readers. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Hard to get a hold of. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. They are nightmare if there is a problem. Women play an important role at WEX. Get the latest Health Trends & Insights news in your inbox. Unethical? I will be closing this account as soon as I get my funds. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. We are FSA account holders that are managed through WEX health. None of which have been successful. Look up and select the card you want to assign. Insert the card into the pump or attendant swipes the card in the station. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage This allows us to see the company through a different lens or perspective than we normally would. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant This is a fraudulent account. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Ready for the ultimate credit card processing experience? We called them about an invoice that looked wrong, because there was only one drivers purchases listed. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. To better understand why we adjust BBB ratings, please see our Rating Criteria. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. This has to be huge fraud case. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Get special fuel discounts and save on products and services for your business. WEX Reviews: 1,048 User Ratings - WalletHub Wex Fleet has left a very bad impression. Your as bad as our government, you killed my job my career. Furthermore, there are specific store-branded card networks offered by particular brands. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? WexLocationCode.setTransientValue("wex02"); (207) 773-8171 Corporate Office. Fleet cards differ from commercial credit cards in a few ways. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. However, you can get an idea of the interchange rates you can expect to pay. Massachusetts Anyone recommend an attorney? WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Wex is currently charging is 83%apr. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Required fields are marked *. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. EMV Credit Card Machines With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. On the Card Details screen, set up the info needed for this card, including policy number and card status. (See Look up card.). Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Click Finish. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. WEX Inc. - Jiffy Lube to Accept Wright Express Cards Very incompetent company. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Wex Fleet Card | University of Missouri System Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Privacy Policy. Then Class action suit! Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. I just got my second invoice from WEX. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. an account in a name who is not associated with our company. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. No way to set up an auto pay. Now they want to give us back $86. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. It is a shame, I was a client for about 20 years. They are trying to cover up their lies by sending some spam emails as well. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. However, they all have different requirements and costs for acceptance. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. When you take fleet cards, the funding time depends on the type of card and the processor. Some processors have no monthly, no annual fees, no contract, and cheap rates. The people behind the payments. Im now on my 3rd time submitting the form to them. In business, time is money. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Im paying it off in a couple weeks and closing the account. What if additional documentation is required? Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. They have a long history of giving back, engaging with local. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. This wide-angle prime lens may be compact but it packs powerful features. Dont use them, spread the word not to use them, I will be posting on every review site. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. It is accepted only at ExxonMobil gas stations. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Enter the limit in the Amount field. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond How does it work? Enter a brief description of the new policy, then click Create. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. WEX took nearly $4,000.00 from my business account. This way we can show businesses working with Upside that their offers for you are driving more business for them. The search results appear on the bottom of the screen. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Where does it work? Having issues making the most of your WEX experience? You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards HOLD lets you deactivate a card temporarily. Then they lied again about how I would get an email from their fraud dept resolving this. Processing statements are intentionally complicated so that they can overcharge you. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. WEX Fleet Universal has opened Finance. They do not give time to make payments. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. What payment methods are accepted? - Upside Contact Support. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Apply Now! One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. On the Policy Management screen, you can edit existing policies or create new policies. We were told that the invoice was correct. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Been paying late fees for 8 months and just noticed. (See Look up card.). The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. How do I enter a fleet card in My Wallet? - Upside I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Please please please read reviews and stay away of this company. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. how to accept wex cards - weirdthings.com Hopefully they get banned from my state at least. How does it work? ERGs drive diversity by fostering new bonds and communities across the company. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Every vehicle you lease through GSA Fleet has a corresponding WEX card. 1 Hancock Street What if additional documentation is required? Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has It is also a great way to encourage businesses to start spending again as many consider curtail spending. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. (Town name) Dental or Essential Eye? We also encourage merchants to check out our list of the providers of the best merchant accounts. It is not intended as legal or financial advice. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. They now want a detailed receipt. Shady company Dont ever deal with them!!! From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Most horrible experience with fuel cards. ACTIVE makes the card available to use. Fraudulent? In the Funded Amount field, enter the amount of the money code. In the Policy Number menu, choose the policy that will receive the limit. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. finance charge has been 150% APR. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Focusing on diversity also means focusing on inclusion. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Referral Partner Permissions. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. EFS accounts | Customer support | WEX Inc. CANNOT STRESS THIS ENOUGH!! Set the Validation type, which determines how the prompt must be entered by the card user. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth.