I need an engineer to come to my premises to fix a broadband fault. Civil's don't have to give the hrs travel time as you have to start at a yard. Openreach UK Rebranding All its Logos and Engineering Vans Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Clear a path to the main telephone socket, if you have one. Anyone else had this? He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. the home, For 2. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Ask questions and share tips with other people 24 hours a day. Answered 26 October 2019 You will work long hours and not get paid for them . The fault is due to theft, loss or removal of equipment. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. The engineer said you should only have one line and said to get rid of the other. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The application process - Apprentices - Early careers - BT 22h52, Hi. Openreach | LinkedIn Although I would guess your fault will probably be picked up on Monday morning. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. BT Phone Number for Customer Service & Broadband - Selectra Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 30-03-2021 Our broadband then stopped working completely. BT on Twitter: "@richthestag I've checked with Openreach and they've Well let you know if this happens. I saw one at a cabinet last Sunday afternoon. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Answered View answer in the context of this discussion Report post Openreach - how long to fix a fault - Edugeek To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Interview. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Well remotely activate a port on the ONT. So we have a line that works upstairs but he has broken the one we want downstairs. business and public sector, For business and public For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. And once you've got some experience under your belt, there should be opportunities for overtime. Delayed repair following loss of service. The ISP said it can take up to 72 hours. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. 13h08. Jobs at Bt Openreach - Civil Poling Engineer What tips or advice would you give to others applying to BT? What's the least amount of exercise we can get away with? BT. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Contact from abroad. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. This website uses cookies to improve your experience while you navigate through the website. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. CER / Field Insights - North England. If you currently work for the BT Group please apply directly through the Internal jobs board. The phone stopped working, and our broadband was down for about three hours but then came. Mar 2018 - Present5 years 1 month. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Phone Engineer My background-why I left the BT Openreach Job I loved To change your appointment: You can also easily change engineer appointments using the BT Business app. Openreach on LinkedIn: #weareopenreach | 17 comments To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. But you will have heard of BT, BT Broadband and BT Infinity . BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Read about our approach to external linking. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. He has sturdy life goals and knows where he wants to go. Openreach hiring Openreach Engineer - Trainee in London, England All in a day's work | 17 comments on LinkedIn Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available This is how life was back then. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. More strikes are planned in the coming weeks in the rail dispute. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. This has been a nice experience and I wish the best to Arran in finding work.. You can view these money saving ideas by clickingHERE. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Sustainability, Northern We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. If you arent available, someone over 18 will need to be around. 01-04-2021 CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Analytical cookies are used to understand how visitors interact with the website. Log intoorder trackerusing your BT ID or order reference and postcode. You might not need a visit, just the right advice and help to identify the problem! Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Engineers from Openreach managed to cut our telephone line while they were working on our road. Do openreach work bank holidays? - Plusnet Community At conservative gathering, Trump is still the favourite. Working Hours at Openreach | Indeed.com Overtime is usually available so the minimum . If you aren't available, someone over 18 will need to be around. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. First, Openreach will send an engineer to assess how much work is needed. We don't ask for any formal qualifications. as per usual ,engineers working across the road and our broadband goes down. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. The cookie is used to store the user consent for the cookies in the category "Analytics". Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Was the First Engineer who the complaint was about actually a Qube Engineer? The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. 13h06, I just wanted to provide to the mods and@NeilO. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Again, no one turned up. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Its not BT Openreach, its simply Openreach, a BT Group company.. We had to say we were from Openreach, working on behalf of their Service Provider . Ring sky told an engineer will come out in the next 48 hrs. Caught between BT and Openreach over our cut telephone line Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. 01-04-2021 But opting out of some of these cookies may affect your browsing experience. They come across many different situations that require considerable skill and the ability to think and act quickly. This cookie is set by GDPR Cookie Consent plugin. What are the time slots for Openreach engineer appointments? BT won't send no one out because @SkyHelpTeam are my provider. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Paul Clark at Bt Openreach When you report a fault, we try and assess whether therell be a charge or not. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Ex open reach engineer here, up until 5ish years ago. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. How are the working hours at Openreach? | Indeed.com Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. . Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. 8.40 for each calendar day that the service is not repaired. This is simply not true. @richthestag. We have a range of ways to get in touch for new and existing customers. Contact Us | Openreach Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Send us your details and we'll be in touch as soon as we can. So, here's where it all started working as a Phone Engineer. Now there is light at the end of the tunnel! And once you've got some experience under your belt, there should be opportunities for overtime. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 The installation takes around three hours and the Openreach engineer will need access to your property. Just click on. Openreach, which controls most of the UK's. Log into order tracker using your BT ID or order reference and postcode. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Daniel Mark - Area Manager - Openreach | LinkedIn (adsbygoogle = window.adsbygoogle || []).push({}); Depending on the provider and package you choose, you might be able to avoid paying for line installation. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Damage caused during a break in to your premises. BT Openreach was established in 2006 . We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Normal for Openreach is 5 days a week 7.12hours a day. Your contracted to 37.5 hours a week for work which your are field based. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). The installation takes around three hours and the Openreach engineer will need access to your property. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. BT Openreach SFI2 Engineer Visits. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Engineer call outs and costs | BT Business Openreach Civil Engineer Interview Questions | Glassdoor ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Within 10 working days, Openreach will have completed their survey. If you need help email [email protected]. That's usually four or five days a week between Monday and Sunday. Openreach aims to connect 20. Huge 130m Boost for Grain's UK FTTP Broadband Rollout Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Man found dead after Abergwyngregyn river search named - BBC News sector, For global This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Come home no Internet. Very rarely. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Myself and my team cover the whole of the UK. 10 reasons to work for BT Openreach. Openreach Civil Engineer Interview Questions | Glassdoor Contact BT | Call us or chat online | BT Help 15h06. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. "These are the same workers who kept the country connected during the pandemic.