He was right! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 We have made several purchases with them to furnish our new home and they have been fantastic to work with. Great furniture and sales people. No problem with ordering, delivery etc. The sales staff is very helpful and non-judgmental (snobby). We would definitely buy here ! It has beautiful furniture. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. . Thank you to Daniel and Michael as well as the professional delivery team. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). This plan will also cover seam separation. If it's your first time visiting this sign in page, you'll need to create a new account to continue. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Customer Service Associate Job in Conover, NC at Arhaus Sign up for promotions, decorating tips and more from our team. After the third time, the concierge suggested that I return the chairs and chose new ones. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. She said she had just the the item. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. How do I calculate the delivery fee to my area? I had been looking for a while and when I found this set I fell in love. The 2nd one got had a chip on the top and an off color board. She took us to the second floor and when I got off the elevator I saw it immediately. Arhaus custom She help really helped me through the process. Daniel approach us and I shared my concerns. Purchased two new pieces for our new apartment. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. However, the actual colors you see will depend on your computer monitor. Thanks for nothing Arhaus. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. nancy. I'm giving this 3 stars because I had both good and bad experiences in this store. It came out absolutely beautiful. Our experience at Arhaus was nothing short of excellent from start to finish. About. A 10% restocking fee will be applied. Be ready with your credit card. We purchased a sectional from the Northpark Arhaus this past summer. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. You have successfully subscribed to our list. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. They sure asked me to pay for the furniture right away. He was super friendly and helpful. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. You won't be disappointed. From looking at other recent reviews on various forums I'm not alone. Best Furniture Stores: Customer Ranked Brands (2023 Updated) I called to check on the order since we are entering the second week of April. My wife and I discovered Arhaus long before we had a house to put any furniture. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I mailed. The cons: Some shoppers mentioned issues with shipping. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Ugh. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. We are also Disappointed in the Taylor Sofa comfort and performance. And non of the back rests held shape they sagging and about 1/2 full now. It is now almost September of 2022. For the entire four-story shore house. 4,200,070 reviews on ConsumerAffairs are verified. That looks normal. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. 60 days. I asked for my money back. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Phenomenal store. NO. How much does Arhaus Furniture - Customer Service in the United States pay? Restoration Hardware Company Information Company Name: Restoration. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I truly believe the true measure of a business is how they handle a situation when something goes wrong. The prices are very competitive and the staff is stellar! Absolutely stunning store and I love all their merchandise! David approached us and I have to say we are so happy he did. Arhaus Reviews: 2023 Product Guide (Buy or Avoid?) - Slumber Search We purchased a rug from them and two months after receiving it looked like it was over 2 years old. It is unacceptable the way Arhaus treats their paying customers. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. More info. We make every effort to display the colors of our products accurately on the website. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. To be removed from our postal mailing list, unsubscribe here. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Where can I find more information about my Arhaus Credit Card account? How to Handle Customer Complaints [10+ Response Examples] - Tidio It's was a big change but being empty nesters we felt it was time. Unfortunately, their quality control leaves a lot to be desired. Yes. If I could give less than 1 star, I would. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Your experience can help others make better choices. This new rep stated she will contact me by the end of the week once she hears from UPS. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. The couch bent in the middle and was closer to the floor than the ends. What a beautiful store! Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Will my merchandise be assembled at the time of delivery? Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle Own projects from concepting to delivery of final product. Yes. They are awful at customer service and do not stand behind their product. I had to post a review for Arhaus in University Towne Center, La Jolla. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. re: order number 225510 Know what you want before you order but seriously you can't go wrong buying at Arhaus. I agree with all of the 1-star comments. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Anyone can write a Trustpilot review. Dont buy from Arhaus. Overall I am I giving this a 4 star because of Tricia. Now I just call her at Arhaus and tell her what I want. Transferred to representative who can't help or is wrong. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. They then promised late August. Can I pick up my merchandise at my local store? Even if you spend thousands of dollars you will not receive any support. ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp His product knowledge put us at ease once we decided on our bedroom set. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Within a couple of months the item began peeling. Deceptive!! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . When it arrived, it had a stain on it--water stain? The sandals are fine and what was ordered. We ordered six leather dining room chairs. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I spend about $5k to purchase the patio furniture last December. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. Depending on your pick up location, the processing of this refund can take up to 30 days. I love this store! I mailed both boxes back to Ahaus the same day. Don't waste your time. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. They took longer than expected. Merchandise in our warehouse cannot be held more than 90 days. Have bought several pieces in the past, but never again. The salesperson said she had reserved them for me. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. The shipping invoice lists WF038-8 Silk Road Sandals - 8 Can I return an item to a store location? Recently I attempted to locate some bedding at Arhaus that they no longer carried. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. He went above and beyond to make sure my husband and I were satisfied. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Please contact Arhaus for details. Beautiful quality furniture. 70. Read trusted and proven furniture store reviews from thousands of real customers. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. the perfect rug and dining chairs as floor samples. This issue is going on over a year. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. This rating has decreased by -10% over the last 12 months. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp Would definately recommend the store and their delivery again! Very punctual and efficient. He was very professional and patient during our decision making process. And, the little details are a big reminder that a real person created something special just for you. I, too, have shopped there and was completely ignored by their staff. Unfortunate that they can't work to make customers happy. I ordered my furniture in February of 2022. Wife desired a unique dining table with stone inlays priced at $6200- wow. Please see our Measuring for Furniture Delivery guidelines. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. 51 customer reviews of Arhaus. They did finally get our order completed a few months later. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Do you ship to Canada or other international destinations? I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. We love Arhaus UTC. 11 reviews of Arhaus "LOVE THIS STORE. Return Policy: 14-60 Days With Restrictions. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. I couldn't be more pleased with this purchase! The last popular pick for Arhaus shoppers is their collection of lighting pieces. Arhaus - Facebook A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Insane. I should have looked here first but it was just a small purchase. Start with a fabric or finish swatch to ensure the perfect choice. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. I was hesitant since it was a floor sample. She kept in contact to see how we liked our products. They have moved my delivery date multiple times and can not commit to anything. With a 7-page contract. Will I receive all of the items on my order at the same time? Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. DO NOT BUY, RISKY. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Arhaus has beautiful and unique things. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Say what? Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. I am by nature indecisive and Cheryl made my decisions effortless. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Purchased a gorgeous dining table and chairs as well as a unique coffee table. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. A 10% restocking fee will be applied. No one in the store claimed to know anything about the issue that had been going on for 3 months. 4 Reviews of Arhaus.com - ResellerRatings 2023 Trustpilot, Inc. All rights reserved. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Everyone is always so helpful and pleasant to work with. Are all of your products available online? Tracy worked with me and was very pleasant to deal with. Returns and Exchanges | Arhaus We aim to provide readers with the most up-to-date information available about today's consumer products and services. Do you have a program for Interior Designers? Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. We purchased this table a year. Your experience can help others make better choices. Michael is now my "furniture guy" and Kat is my "furniture gal." The day one mission was to make furniture sustainable, both environmentally and in product quality. Arhaus Furniture Review - Must Read This Before Buying This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. She took a look at the rest of the house, consequently I bought more furniture! For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Forget about it! The back cushions are not sewing straight. Does someone need to be home to accept my delivery? From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Information provided by various external sources. She has a flare and creative abilities which we appreciated. Had to wait almost 2 month for a chairs and drawers. Who knows? Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! My kids love the Kipton sectional that the neighborhood kids like to camp out on. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Most of our products and custom options are available online, however not all pieces are shown. I walked into Arhaus and really liked the design of their merchandise. Arhaus is a lovely store in Plano/ Frisco Texas area. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The furniture is beautiful, current and they have unique things . Im gonna file a complaint with the attorney generals office. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. The sales manager, Linda treated me like I was the one at fault. She is smart quick efficient and has a good eye! Loved working with Etta and Chris. They have gorgeous unique quality pieces at affordable prices. So we have one and they are still in the process of getting me the replacement for the broken chair. The new Arhaus store in Colorado Springs is horrible. As we walked through the showreom we saw so many things that we loved! Awful customer service! My interior designer Tricia, was amazing to work with. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Beautiful store with an impressive selection of unique but current furnishings and accessories. I have no issues with the quality of the furniture. Without her I do not think I could have ever had done it. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Never got it. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press.