Some shipping companies require that a representative inspect the damaged package. Sierra Fish & Pets. We . Due to the weight and size, an additional shipping charge may apply. (2023 Updated), Does Trader Joes Take EBT? At first we started as one single store and eventually expanded into a total of 4 full-line pet stores through out the Seattle Metro area.In 1995 we acquired our fish-only saltwater specialty store called Blue Sierra Exotics that specialized in Saltwater and Freshwater Aquariums. We are unable to accept returns on clearance items. You will need to check to see if your fish is breathing. When you add new fish to your aquarium, you always hope they will get along with the other fish that live in it. Your fish has vitals, but they appear different from those of a human. Yes, you can. We will process your return or exchange after it arrives. We have a complete aquarium service team that offers design, installation, and maintenance services for your home or office. We will first see the return requirements for Petsmart, followed by Petco and then Pet Supplies Plus. Roxy, our 1 year old, Welcome to Zoom Room Dog Training in Bellevue, providing exceptional dog training, WA S. said: So I know I wrote a 5-star review before, but I just HAD to follow up. You may already know where you will put it, what other fish will go with it, and how the tank will look when it is complete. History Our family began enjoying aquariums as hobbyists in the 1960's and opened our first pet store in 1972. Some fish stay very still while they are sleeping, so they may appear to be dead even when they arent. Most stores will require you to choose a fish that is in the same price range as the original, but some may let you pay the price difference. The company strictly bans mailing them back dead fish. Saturday 11am - 7pm. Get the cat items you need to keep you feline happy. Finding Out What They Are Selling At Their Stores! However, not all pet stores offer a return policy. As soon as you arrive back at PetSmart with your sick fish, they will, of course, acknowledge your unhappiness and proceed in accommodating you by giving you the choice to get a refund or trade it in for a new one. 11AM-5PM Sun Petco allows returns for all the fish it sells. By simply hovering or holding your mouse cursor over Discount Details, a popup box will appear. Even if you have a fish that is completely healthy, you can still return it to a PetSmart store. The unwell fish should then be placed in the bag; never use water from the tap as it may damage or kill the fish. Accessorize your bird cage with perches, ladders, swings, bird baths, and nesting boxes. No company offers refunds on items that are not from their brand. Merchandise credits issued for returns without a receipt may not be used for online purchases. Any item not meeting the condition standards of this policy will be returned at the customer's expense. Not eligible for special shipping offers. During this time, you can exchange the fish or request a refund for the value of the fish. Shop now for the best reptile products. It includes information about how long your customer has to make the return and which items are included or excluded from the policy. Save my name, email, and website in this browser for the next time I comment. Do not ship by UPS Air Service, Federal Express, franchise mailers, etc. At the store, the employees may ask you for a sample of the fish tank water. Click the link and write in Sierra Fish & Pets. Policy. The tank is also equipped with powerful 3-stage integrated filtration system and an infrared remote control that allows you to select between several colors and special effects. Returns and credits are subject to the discretion of That Fish Place-That Pet Place. Please keep the original packaging, and do not discard the shipping box until the claim is processed or you are otherwise instructed. Excludes AK, HI, all U.S. territories, possessions and all international orders. They only allow returns for those fish purchased from them. We are unable to accept returns on clearance items. Is It Possible To Bring Back PetSmart A Sick Fish? In most cases you must attain a Return Authorization Number from a Customer Service Representative (1-888-THAT-PET). Naturalize your Freshwater tank with Live Plants. A Sierra Fish & Pets is open:Saturday: 11:00 AM - 11:00 AM Sunday: 11:00 AM - 11:00 AM Monday: 11:00 AM - 7:00 PM Tuesday: 11:00 AM - 7:00 PM Wednesday: 11:00 AM - 11:00 AM Thursday: 11:00 AM - 11:00 AM Friday: 11:00 AM - 11:00 AM. PetSmarts fish return policy states that you can return any fish to the store within 14 days, whether it is sick, dead, or alive. You can contact Cali's Petco support team at (888)788-2254 if you fulfill all the terms. No. Returns with a receipt received outside the returns timeframe may qualify for a merchandise credit. We now continue operating our original flagship location,located in Renton WA just south of Seattle, which is a 7200 sq ft full line pet store that specializes in all around pet care. If they appear completely cloudy or are sunken in, its a sign the fish is dead. It will guarantee the fishs secure and efficient transportation and transfer to PetSmart. PetSmart tests water for free and will be able to tell you what is safe and what isnt. Stay up to date on New Arrivals, email exclusives & more. Process your items online within the returns timeframe, to create Instant Store Credit. Petco won't accept returns for sales that occurred more than 60 days ago, and you will suffer a 25% restocking charge. Any name printed on the merchandise credit must match the name on the photo ID presented at the time of redemption. A $8.99 ($12.99 AK.HI) shipping fee will apply to returns for refund. Knowing what caused the fishs death will allow you to monitor your other fish for signs of similar illnesses and help you determine the best way to prevent the problem from spreading to your other fish. You will not use any air rifle purchased from STP for an unlawful purpose. You can return any unwanted fish to PetSmart. They will do this by asking for a water sample and using a simple test to tell you what parameters are at safe levels and which ones are dangerous. So, does Petsmart allow returns if the fish gets sick or dies after purchasing it from them? Yes, they do. View all return instructions. It is usually found at the bottom of our emails under the disclaimer. Can I Return Fish To PetSmart? Our current restrictions are: We cannot ship these exotic leathers outside the U.S.: American Alligator, Anteater (Pangolin), Antelope, Caiman, Crocodile, Deer, Elk, Frog, Hippo, Kangaroo, Lizard, Moose, Ostrich, Sea Turtle, Shark, Stingray, Toad, We cannot ship certain materials to California and outside the U.S. including: Elephant, Python, Cobra and Western Rattlesnake. To return the fish to Petsmart, you need to make sure all safety measures are taken. Awesome Local pet and fish store. Best place to get your animal needs met and she employs all the young adults around here. You may request an exchange or refund for your dead fish from any store franchised by Pet Supplies Plus. Not eligible for special shipping offers. Sierra Fish & Pets, a full service aquatic service company, serves the entire Greater Seattle area. Also, the fish will need to have a visible sign of illness identified by the vet so that youre eligible to return. Stay with me through this article as we get down to the nitty-gritty of returning fish to these stores. as the full amount of these methods of shipping cannot be refunded. This box shows you an itemized display of the discounts applied to each item and the price breakdown. PetSmart takes returns of sick or dead fish within two weeks of the original transaction, provided you have your bill to prove it was you that originally made the purchase and possess valid photo identification should they ask for it. You may exchange your fish for another fish of the same type or a different type. Your email address will not be published. Reptile Lighting options for your terrarium or habitat. For returns information, please reach out to Petco Customer Service at 1-877-738-6742. If the pet happens to get sick or pass away during this time, you can return it as long as you have a receipt. To bring a dead fish back to PetSmart, put the fishs body in a safe box first. Shop. Yes, since Petco confidently claims that the live freshwater aquatics purchased from their store stays alive for 30 days from the date of purchase, it ensures a refund if the little fish doesnt survive. A keycode is an alpha-numeric code (ABC12345) used to apply a specific offer to your order. All quality manufacturers have great products they must sell at extra-low prices for the reasons listed below. Please refer to the guarantee policies posted on the Livestock FAQs page for more information. To determine if the cause of death was caused by factors within your control (such as dirty water), theyll test the water to make sure its healthy. The sale of air rifles is restricted by some federal, state and local laws. You will need to have a copy of your receipt, and the exchange must be made within 14 days of the original purchase date. (2023 Updated), How Late Does DoorDash Deliver? To carry their product, we have reached an agreement with these vendors to not advertise the actual brand name. 1. They can also get sick when they come in contact with other fish that are kept in the same tank as them. Stop by an shop all the pet supplies for your dog. A return policy indicates rules and conditions about if, when, and for how long your customers can return a purchase and receive reimbursement. You can swap out a sick fish for another one within two weeks of having purchased it, as long as you have the previous purchase bill. Absent such an opt-out, we may share your information as described in the "Privacy Policy" above. Thursday 11am - 7pm. California, USA wildlife.ca.gov Joined July 2009 1,256 Following Keep them tidy with stain/odor removers, poop bags, and scoops. Bicycles should be reassembled by a qualified bicycle mechanic. Sierra Fish & Pets at 601 S Grady Way Suite M, Renton, WA 98057. To swap a fish, you must bring the thing below to the store: Remember that the stores policy requires returns to be completed within two weeks after the first purchase. To ensure your satisfaction, please remove all packaging material immediately upon arrival, and inspect for damage prior to signing acceptance form from carrier. It is spread all over the country, and you can easily find them on their website as well. You do not have to give any explanation when you return the fish, but if you are planning to get a replacement fish, it can help to tell the PetSmart staff why the returned fish didnt work out. Find a Store. As long as you are returning the fish within 14 days of the purchase date, you can exchange it for a different fish, get a store credit, or even get a refund. The sale of certain knives, including without limitation "dangerous knives," is restricted by some federal, state, and local laws. Train them with harnesses, head collars, and muzzles. This fee covers return shipping from you to us. Choose a category to quickly find the help you need. Keep them tidy with stain/odor removers, poop bags, and scoops. For exchanges and replacements, a $2.95 shipping fee will apply on the return and $2.95 will apply to the new order (contiguous US only). This is my favorite pet shop in wa state. We recommend postal insurance on return merchandise. Free shipping is never truly free. This will help them figure out which other fish may be a better fit for your tank or your preferences. If your fish is sick, it may not show symptoms for several days. Pet Supplies Plus does not offer any provision for its customers to sell their fish, be it betta, saltwater or freshwater fish. Any deviation from these criteria may result in a restocking fee of up to 30% of the original purchase price. Why Is Mediterranean Food So Expensive? (2023 Updated), When Does Walmart Restock? May 21 @ 11:00 am - 3:00 pm. If a fish dies or becomes sick after you purchase it, you have up to 14 days to return it. Clients can also replace unwanted fish by putting them securely in a fish tank together with a bill and a proper photo ID. (Updated 2023), What Time Does McDonalds Open? Amazing Love The Birds and Baby Water Dragon. Pet Supplies Plus has everything that a pet parent will ever need! 11AM-7PM Mon-Fri You should inform them that the fish is sick, so they can also put it in a quarantine tank, so other healthy fish are not exposed to it. Cats up for adoption fee come with: Vet check, worming treatment, flea treatment first set of shots. To learn about how we use and handle your information, please see our Privacy Notice posted on our website. There is no provision for selling your betta fish at Petco even if you bought it from them. Hi!I am Pierre, a fish lover and your comrade in all things aquarium-related.I have been in love with aquariums and fishes ever since I was a kid.I grew up watching my parents fawning over our modest 5-gallon tank aquarium. To track the order on Sierra.com, click on order tracking at the bottom of each webpage in the "support" section, or visit the accounts page and log in. Find something for your pocket pet to chew on like toys, treats, and sticks. For livestock purchases: Return procedures for live or deceased animals varies. * Does Petsmart Sell Ferrets? They have all the foods, supplies, and habitats you would possibly need to care for your Dog, Cat, Aquarium, Reptile, Bird, or Small Animal. At first we started as one single store and eventually expanded into a total of 4 full-line pet stores through out the Seattle Metro area. Sierra Trading Post Shop all our bird products here. Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services. Learn about the Returns & Exchanges policy at That Fish Place - That Pet Place and thatpetplace.com. Out of the 2-week return duration? We are presently not shipping to international locations (locations other than the 50 United States and U.S. territories). Hop to Sierra for all the supplies to keep your critters healthy and happy. We offer a, Kukanagirl .. said: My husband and I took our two dogs to the Grand Opening of the, Christie D. said: We found this business through a Groupon deal. Train them with harnesses, head collars, and muzzles. Make your terrarium as natural as possible with bedding, mosses, rock hideouts, and decorations. Sierra Fish & Pets was originally opened under a different name at the time, Fish Gallery & Pets. Pet Supplies Plus allows refund and exchange for dead fish within 7 to 30 days of purchase, depending on the store policies. If you are ready to provide your pets with the very best in pet care, then Sierra Fish & Pets is your one stop shop for ALL your pets needs. We strive at this location to be the very best all around pet store in the Seattle metro area. We base the cost on your total order amount. With a return policy on all its items like pet food, merchandise and other pet stuff, Pet Supplies Plus also allows return on its sale of live fish. If an item does not show a discount in your shopping cart, the item may be excluded from the sale, may not be included in the offer or the correct keycode may not be applied. If signed into your account, click on the track package button(s) to see the status of your order. Registration is optional and is not required for checkout.. Stay up to date on New Arrivals, email exclusives & more. PetSmart has an interesting return policy for certain products, like aquariums. The last store on our list that allows returns for the purchase of fish is a local pet store that offers natural and non-natural pet foods. And when it comes to fish, Im very particular about the store brand. Please send your return to: You may choose to take a refund during the online process. Sierra Fish & Pets 601 S Grady Way Renton WA 98057 (425) 226-3215 Claim this business (425) 226-3215 Website More Directions Advertisement Sierra Fish and Pets is more than pet food and supplies. You assume all risks associated with ownership and use of the knife, and will not hold Sierra responsible or liable for any injury resulting from ownership, use, misuse, or defect. What Is The Fish Return Policy at Petsmart? To receive a refund or exchange, items must be returned in original condition within 40 days of your order date when purchased online (including items shipped to a store) or 30 days if purchased in store. Ellisha has been a freelance writer for over 15 years. This will allow you to treat the water and correct these issues before you buy more fish and add them to the tank. Most people buy a fish with big plans for it. You cant sell betta fish, or any other fish for that matter, to Petsmart. Filling a bag or container with plastic water is the simplest method to return it to PetSmart. This is an online and offline pet supply brand that offers quality pet products and accessories. Must ship Standard Ground within the 48 contiguous U.S. only. (10 Reasons), Does Lowes Have Curbside Pickup? A keycode can be activated by either clicking through the links on an email or by typing, pasting or otherwise manually entering the code into the keycode box during the checkout process. We remind all our customers of our Air Rifle Policy, which remains in effect. Clear . If a discount is applied to an item you will see Discount Details near the item. * Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. When you buy a pet from PetSmart, you expect it to be healthy and live a full life. They may not be completely healthy at the time you buy them, sometimes they die after they have been purchased. We can only refund standard Ground UPS, 4th Class US Mail or FedEx Ground postage on defective or damaged merchandise. The credit can be used instantly to order an exchange or replacement item, even before the return merchandise has been received (must be received within 10 days). Lots of new lighting options for your reptile enclosure New Halogen lighting systems with mini halogen. Requests for item exchange using the traditional method will be subject to availability. Quarantining the fish will allow you to observe it to make sure its healthy before you expose your other fish to it. If the item is received and meets our return policy timeframe and condition guidelines, the refund will reconcile to the original method of payment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How Tall Is Kevin Durant? If this situation occurs, please attain a "Return Authorization Number" (call 1-888-THAT-PET) and follow the shipping instructions for returning unwanted, damaged, or defective merchandise. Required fields are marked *. If you return a fish to PetSmart and are worried that you may need to have your water tested, you can ask a PetSmart employee to test the water for you. Original shipping cost will not be refunded unless there was a Sierra error. If your fish starts to show signs of being sick or doesnt act right, you can return it to PetSmart. Climbing and other related activities are inherently dangerous; anyone purchasing or using equipment for this purpose is personally responsible for getting proper instruction on its correct and safe use. Share. We can also provide aquarium relocation, breakdown or vacation services for your existing aquarium. PetSmart allows returning your product in good condition, which means its new or has been used but is still in sellable condition and prepackaged. It has fish varieties from the family of freshwater fish, saltwater fish, invertebrates and pond fish. If your fish dies, is sick, or just isnt the best option for your aquarium, you can bring it back into the PetSmart store where you purchased it and ask to exchange it. We Offer Curbside Pick-up and On-Line Shopping, Copyright document.write(new Date().getFullYear()); SIERRA FISH & PETS. All parts, accessories, warranty cards, instructions, ect, must be enclosed and unaltered. If you find that your new fish has been nipped, bitten, attacked, or eaten, you should still bring it back into the store with you to get a refund. dehydrated, camping, pet foods or treats and packaged food outside of the U.S. Food is restricted to U.S. Shipments only. The item and original display package must both be in new condition. Please call 1-888-THAT-PET for assistance. Sierra Fish & Pets can be contacted via phone at (425) 226-3215 for pricing, hours and directions. The helpful staff there will ensure that all fish remains are removed from the aquarium, free of charge. 11AM-7PM Sat Always read the manufacturer's warranty included with the product when you unpack it and keep invoices as proof of purchase. If your fish doesnt work out for some reason, you might not want to keep it. Customers can return ill fish to PetSmart shopkeepers, but a few conditions must be met first, like how the customer has to keep a note from their vet during the purchase. This proves to the store that the fish did die. Yes, Petco only allows returns for sick fish if youre returning in the next 30 days. When she isnt writing she enjoys traveling with her husband and two sons, hiking, fishing, kayaking, and coaching baton twirling. This warranty also covers the fish if it is sick or if you just decide it is not the right addition to your aquarium. Yes. The item must be received by Sierra within 10 days or a charge will incur for any amount of the credit applied to a new order. Nauturalize your FW tank with Live Plants Plants form beginer to expert and all levels in between. Within the 48 U.S., complete the online returns process. With only a few conditions here and there, I must say Petcos return policy is not that bad or difficult to follow. (2023 Updated), Why Is Chilean Sea Bass So Expensive? This allows you to have plenty of time to take your pet home, see if it adjusts to its new life, and decide if its the best pet for you. https://www.petsmart.com/help/returns-and-refunds-H0008a.html, How Much Does It Cost To Put A Dog To Sleep At PetSmart, Does PetSmart Drug Test? Cats when available for adoption come with: Vet check, worming treatment, flea treatment, first set of shots, and FREE bag of food. We specialize. I. You are of legal age to purchase the air rifle ordered, and that the rifle can be legally purchased and possessed by you under your applicable Local, State, County, City and Federal laws. But you dont have to worry about that now. For this information, you may have to find out from your nearest Petco store locally. If your order is shipped in multiple packages, you will receive separate charges on your credit card for the contents of each package. We simply buy the best closeouts, overstocks and 2nds from some of the best manufacturers in the world and pass the savings on to you. Small Animals and Fury friends for any and all level of care. Petco Customer Service will provide the Returns Merchandise Authorization Number (RMA) to the customer with return instructions. Fuel contained within certain products restrict them from being sold online and shipped outside of the 48 contiguous U.S. See our selection of cat toy, cat treats, or cat furniture. Cat If you dont have a container, you can use a plastic bag. You assume all risks associated with ownership and use of the rifle, and will not hold STP responsible or liable for any injury resulting from ownership, use, misuse, or defect. Small pets like Gerbils, Rodents, and Hamsters to Larger critters like Guinea Pigs and Rabbits. Keycodes can only be used during the timeframe specified in the email. But sometimes there may be incidents when the fish dies within a few days, falls sick or does not adjust to the environment. A The phone number for Sierra Fish & Pets is: (425) 226-3215. The staff will consult with you if your returns meet the criteria to be accepted. Please note: item (s) must be new, unused, in original condition and box, including all parts . If you can't find your question in our FAQ section, contact us and we'll answer shortly! Reptile Reptile Lighting options for your terrarium or habitat. Your new fish may not get along well with the other fish in the tank, it may be too big or small for the tank, or it may not look or act how you expected. If you are interested in meeting a specific dog, please contact us in advance to find out if the dog will be there. Clients can also replace unwanted fish by putting them securely in a fish tank together with a bill and a proper photo ID. (2023), Does Best Buy Price Match? Orders placed within the last 40 days are eligible for Instant Store Credit (Exchanges and Returns FAQs*). If the fish is sick, you can exchange it for a healthy one. February 18 @ 11:00 am - 3:00 pm. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time. If you are outside of your return window and you dont want your fish, you may still be able to return it to PetSmart, but they will not offer you any credit, refund, or exchange. Your email address will not be published. (His Real Height). The customer will be contacted before any restocking fee is assessed in order to give the customer the option of approving the restocking fee or having the product returned to the customer. You can avail of these return, refund and exchange benefits from their stores located close by your location since the online store does not have any provisions for purchase and returns of live fish. Due to the closeout nature of our products, items in low quantities are not guaranteed until they ship. We strive at this location to be the very best all around pet store in the Seattle metro area. There are many things that can cause a fish to pass away or become sick after you bring it home from the store. For beginner to expert all the aquascaping rocks and woods plus all the tools, additives and CO2 supplies to go with them. THE COLD WIRE IS A REGISTERED TRADEMARK OF COLD WIRE MEDIA. If you are a California resident, you may ask us to refrain from sharing your personal information with third parties for their marketing purposes. Small Animals and Fury friends for any and all level of care. PetSmart can test your water to find out what kind of problems you may have. If youve exceeded the 14-day period, you may still get a return, but that will depend from case to case. Years in Business: 50. Business Started: 4/1/1972. We are dedicated to provide the very best for pets health. Please note that it may take us up to 30 days to fully process your opt-out request. Don't forget litter box and cat litter. We carry a great selection of bird foods and necessary supplies for your feathered friend. Before you buy a fish from PetSmart, make sure you are familiar with the fish return policy and process. Click on the "Unsubscribe" link at the bottom of any Sierra email you have received. You will need to improve the quality of your water and make sure it is ideal for the fish you want before you can buy new fish and add them to the tank. If you have defective merchandise to return, please follow the shipping instructions under "Returning Merchandise". However, like humans, it is important to remember that pets sometimes have health problems. Can You Swap A Sick Or Unwanted Fish For Other Fish? Yes, Petsmart accepts returns for all kinds of fish that it sells. But the catch is that the store will only accept it within 14 days of purchase. Please call store to see if they are still up for adoption or if they have found loving homes425-226-3215 Call us, We would love your support in voting for us as the Best Pet Store in Renton All bikes are pre-assembled by a certified bike mechanic to ensure bicycle is complete and functioning properly. Reverse Osmosis & Deionizer Water Additives, Freshwater pH Regulators & Alkalinity Buffers, Saltwater pH Regulators & Alkalinity Buffers. This is why they include purchase receipts on return terms and conditions. If a fish dies or becomes sick after you purchase it, you have up to 14 days to return it. Have a good and lengthy life with your pet! If you are able to scoop up the fish, you will also be able to get a closer look at it to determine if its breathing. Specialties: Sierra Fish & Pets was originally opened in 1972 under the previous name of Fish Gallery and Pets. Shop for your canine companion here. Check out our selection of lighting and decor that can change to look of any aquarium. SAVE $10 off $100 with Code: . Bringing a fish home can be a fun and exciting time, but if something goes wrong and the fish doesnt work out, you might be worried about returning it. Next, PetSmart will send an email directly in your inbox asking you to confirm receipt of the refund that theyve already set into motion. PetSmart fish return policy will give consumers two weeks from the date of purchase to swap or return their purchased fish for a refund beginning February 11, 2021.