When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Yes. Here you will see an option under Our Resources titled Feedback. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. In the meantime, you can always log into your Patient Portal using a web browser to check this information. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Drive better RCM outcomes by gamifying your revenue cycle processes. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. Indicate your contact preferences for different types of notifications. We have to meet many conditions in the law before we can share your information for these purposes. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Why doesn't anything happen when I click on a medical form? What should I do when I get the following error, We encountered a problem loading your data. What if I'm unable to access the Patient Portal? These messages may contain information important to your health and medical care. Cookies are used for system performance functionality. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Freely exchange data and have it curated for direct integration into your workflows. Meet the experts helping us reshape healthcare. If you are experiencing a medical emergency, call 911. You have the ability to accept or decline cookies. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We will provide a copy or a summary of your health information, usually within 30 days of your request. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. trouble logging in, password assistance, access to family members information etc.) Start by clicking the button below, and logging in with the email and password you already use. We will say "yes" to all reasonable requests. Get the visibility and support you need to grow. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. You have the ability to accept or decline cookies. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Select your provider, office location, and your preferred time of day and days of week. When you receive the security code on your phone, enter it in the space provided and click. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. For Android devices: athenaPatient requires OS versions 10.x or above. You agree not to use Patient Portal to post or send or post any illicit or offensive material. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. How does the athenaPatient app relate to the Patient Portal? Get expert help improving clinical and administrative workflows and your organizations overall performance. If you have any specific questions about this policy, please contact us at [email protected]. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. The patient portal now exists in Spanish. Ive logged into athenaPatient, but it says my provider isnt supported yet. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Make a quick and easy payment online using the QuickPay Portal. How do I ask a question about my account balance? athenahealth is your provider's trusted billing partner for secure online payment. Click on the back arrow to return to the Patient Portal. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Note: This page should only be . We can use and share your health information to run our practice, improve your care, and contact you when necessary. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You will be notified if your Patient Portal service is discontinued. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. You can ask us to correct health information about you that you think is incorrect or incomplete. Urgent matters should not be dealt with via the Patient Portal. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. How do I know which providers share data (appointments, messages, test results, etc.) Any questions, complaints, or claims related to any product should be directed to the appropriate third party. After confirming this, try again after waiting for a few minutes. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. We will say "yes" unless a law requires us to share that information. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or.