The atrium for the hotel is beautiful. 714 out of 2735 reviews" ", Rating 6 - Okay. Tasted delicious and the staff was friendly, hard working and good at their jobs. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. )Icon Color & Report Disclaimer, File a new bed bug report at this location. For the money, this hotel was beyond worth it. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. They also have very strict protocol on handling complaints such as this. The room was not very clean. This hotel exceeded our expectations. Buffett had a little bit of everything. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. It seems that communication was lacking in your case, I apologize. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Very tranquil atrium area. Each review score is between 1 and 10. This is the version of our website addressed to speakers of English in Canada. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Kids will love the heated pool. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, Great place to stay, great location and awesome breakfast!! Expedia, Inc. is not responsible for content on external Web sites. * Check-In: 4pm | Check-Out: 11am Thanks! if the writer is claiming to be someone else). Yeah right! You may either dine in the restaurant or take your breakfast to go back to your room. The only way to leave a review is to first make a booking. Bar is always amazing! With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike You can sort and/or filter them by time of year, review score, and more. We checked into the hotel and the person at the counter was very friendly and personable. But the complaints stop there. It is my hope that you see fit to give us a second chance to win your valuable business back. Reserved 2 rooms, 1 king & 2 queens. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Welcome to our newly updated hotel. I have never received such terrible treatment in my life!! I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Check around the edges of the box springs. We even got an upgrade to our room witch was AWESOME!!! Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! The breakfast was excellent and free but the staff during breakfast was totally rude. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. From: The east and west. 78 out of 2735 reviews" ". Beautiful facilities, parking lot was a bit dark at night. Select dates to see this property's availability and prices, Food: Nobody likes that thought," Freeland said. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Contributions should be travel related. Lift up each headboard an lay it on the bed. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Hotel was clean and had a pleasant clean smell. Yeah right! The facility was a great experience for the modest price. 2015 The Academy Hotel, Inc. All rights reserved. PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Rooms were clean & staff at desk was very polite & professional. Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. We do allow pets and have a designated area for pet friendly rooms. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos Take US Highway 24 to Interstate 25 North, Exit 150 North Academy Boulevard, stay in the far right lane, the Best Western the Academy Hotel is the first drive on the right. (Click on the Red Icon to view detailed bed bug reports. Couples in particular like the location they rated it 9.0 for a two-person trip. Mountain View was decent but not sure its worth the up charge. Basically got one night free with purchase of one night compared to other Hotels in same area. Its an older hotel, but its clean and the free breakfast makes it a must stay. 96 out of 2735 reviews" ", Rating 2 - Terrible. But this would have been bearable had the staff not been downright snotty and rude. )Icon Color & Report Disclaimer, File a new bed bug report at this location. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. Respect the privacy of others. Examine your luggage carefully while repacking and when you return home. Great breakfast, great staff , overall a great experience. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Children 18 and above are considered adults at this property. Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. From complimentary high-speed internet to plush beds, this hotel has it all. "One call per month and I was pretty happy. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Prices for cribs and extra beds aren't included in the total price. Rooms hallways ,pool area, dinning area. Ill start with the pros. Use cautionwhen using pesticides and always follow label directions. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. We verify reviews to ensure the traveler booked with Expedia Group. There is nothing classy about the way this staff treats it's guests. This service may contain translations powered by Google. Tripadvisor performs checks on reviews. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Good inexpensive place to stay with a very good staff. A cable satellite TV is offered in each air-conditioned room at The Academy Hotel Colorado Springs. These professionals follow Integrated Pest Management (IPM) principles, which will include monitoring for any bugs that may havebeen missed during treatment. Tripadvisor performs checks on reviews. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. Our room was clean and stocked. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. Location off highway was amazingly easy. Call 1-844-926-6632 or visit, Steps to prevent and control bedbugs are available from the. The room was very nice, clean and in great condition. The breakfast was excellent and free but the staff during breakfast was totally rude. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. The most helpful contributions are detailed and help others make better decisions. There was a problem loading the reviews. Weird. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am This lets us know our reviews come from real guests like you. Though the lobby is lovely don't let it fool you! The following reports are from third party sources. Fairfield Inn & Suites Colorado Springs Air Force Academy: Bed bugs - See 197 traveler reviews, 55 candid photos, and great deals for Fairfield Inn & Suites Colorado Springs Air Force Academy at Tripadvisor. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. They also have very strict protocol on handling complaints such as this. The Academy Hotel is independently owned and operated. The Garden of the Gods is 7.5 mi away. Tenants and landlords - bed bugs in residential premises. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. Most recommended Colorado Springs hotels La Quinta Inn & Suites by Wyndham Colorado Springs South AP 6.2 Okay Southeast Colorado Springs $109+ Parking Free Wi-Fi Pool Pet friendly Days Inn by Wyndham Colorado Springs Air Force Academy 4.2 Mediocre Briargate $99+ Parking Free Wi-Fi Pool Pet friendly The post has more than 60,000 views. Always keep luggage off the bed and store it in a closet or other area, far away from your bedroom. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs.. Lunch, I would definitely stay again! Needs a deep cleaning. If you stayed at this property through Booking.com, you can write a review. Guests are required to show a photo ID and credit card upon check-in. (Click on the Red Icon to view detailed bed bug reports.) There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. After their trip, guests tell us about their stay. They're also applicable regardless of the comment's tone. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Breakfast is unreal. Acceptable and a good value for amenities. The indoor pool was great, the bed's were comfortable. Indoor swimming pool. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. Free WiFi and a daily hot breakfast with omelets and waffles is included. I would recommend it if you can handle the unfriendliness of the staff. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. This was for the price a grand slam! Additional sorting options might be available (by type of traveler, by score, etc). We all have bed bug bites all over us and they are very uncomfortable! I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. This is the version of our website addressed to speakers of English in the United States. Restaurant is good. All of which have experienced no problems. Location off highway was amazingly easy. Great to have an omelette at breakfast! Just really not clean. Breakfast, Very condescending when protocol had changed since last time we stayed. Great value! For the money, this hotel was beyond worth it. Amazingly clean. Basically got one night free with purchase of one night compared to other Hotels in same area. Made to order omelettes! The pool was nice and warm Freeland admits it's work that can make your skin crawl. I got bitten all over my arms and legs. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It was great stay. Also the heater in my room didnt work I had to use a portable heater to heat the room. Lock in the lowest price from these sites. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. It's a two bed room. Oh, & rooms were almost sound proof! Wonderful. Exterminators recommend we use the acronym S.L.E.E.P. Right now bedbugs are a problem here at home in Colorado and in all 50 states. Friendly and informative front staff. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. I never swim with my kids because I hate cold water and was able to swim with them for hours. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Wish there was a hot tub for the grownups but no biggie. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. Service was amazingly efficient. Oh, & rooms were almost sound proof! "They don't care what your wallet looks like, or what your car you drive. The pool looked nice but didnt get a chance to enjoy it. We all have bed bug bites all over us and they are very uncomfortable! In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. To see correct prices and occupancy info, add the number and ages of children in your group to your search. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. We enjoyed the warm indoor pool and the breakfast options. Try again. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I have never received such terrible treatment in my life!! Top notch guest services. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Please enter a valid email address. Food was outstanding! Disgusting! Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. The view of Pike's Peak from our room was amazing. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. We stayed here with our two kids. NEVER again! All staff members were amazing! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Was not really expecting housekeeping but they did come during our 3 day stay. This place is such a gem!! Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. academy hotel colorado springs bed bugsbig sky gift shop missoula airport. The bathroom had poop on the toilet when we checked in. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This is a particular problem for hotels, motels, and apartments, where turnover of occupants is constant. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. Management doesn't seem to care much. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy.