Already a member? Apply a check mark to point the choice where necessary. Clinical Services. ET, Saturday, [[state-start:null,AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,MP,NE,NV,NH,NJ,NM,NC,ND,OH,OK,OR,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,WA,VA,DC,WV,WI,WY]]Medicare Supplement Insurance Plans Use the following address to send UnitedHealthcare correspondence or enrollment forms through the mail if you have a Medicare Advantage, Medicare prescription drug or Medicare Special Needsplan. The IHR will provide a more comprehensive, accurate information and tailored insights to each individual to support health collaboration across the system. Parents may request copies of their minor childs records if they have legal custody of the child and the child is not legally emancipated. Any ideas or comments? If a health care provider did not receive a remit with the paper check, what should they do? Medical Records will help you get free quotes and shop plans with little time and effort. If there are inaccuracies, please contact UnitedHealthcare at the phone number on the back of your card or at a number at . See more here. Contact Us UConn Health 263 Farmington Avenue Farmington, CT 06030 860-679-2000 Locate a Department, Program, or Person Search our on-line searchable personnel directory. Email: [email protected] Southern Colorado Memorial Administrative Center Attention: Medical Records 2420 E. Pikes Peak Avenue Colorado Springs, CO 80909 Fax: 719.365.6974 Email: [email protected] Questions about medical records? Click Here to learn about our most recent COVID-19 updates including vaccine information, visitor restrictions, and more. Jefferson, Harris, Nueces,Travis and Central Medicaid Rural Service Area (MRSA) and Northeast MRSA, Medical Claims Mailing Address United Health Care - A UnitedHealth Group Company. $(document).ready(function() { 877-844-4999 8:00 AM - 10:00 PM ET Monday-Friday Expatriate Insurance Members: If you call outside the hours listed, call the number from the back of your ID card. Media Inquiries. Can I access a list of UMR denial codes and definitions? Your name and personal data won't be shared with any other organization, sold or used in any other way. Health. Our customer plan provisions will apply. For offices and services not listed call (681) . About UHC. All prior authorization requests must be faxed to Optum Rx at 1-866-463-4838. Health (5 days ago) WebUnited Healthcare requests medical records for most of the claims. The department is closed on weekends and major holidays. 9 a.m. - 5 p.m. PO Box 740804 Login to Portal Login to Portal Initiate a request via phone Health (7 days ago) WebIf you or your external physician have questions about requesting medical records and radiology/images, please contact UC Davis Health's Health Information Management Department at 916-734 Health.ucdavis.edu . Special Care Services. Email: [email protected]. Expand All add_circle_outline Alabama Calls at that number are taken 24/7. Have a National Medical Records Center send your records as directed. TX UnitedHealthcare Community Plan MMP/STAR PLUS: P.O. Visit umr.com to access claim information and obtain the phone number and passcode, which will allow you to speak with a representative. UHC ENT & Audiology (681) 342-3570: UHC Gastroenterology (681) 342-3690: UHC General Surgery (855) 398-1633. If you are a Provider and require assistance, you may contact UnitedHealthcare plans by following the link below to the UHC Provider website. Below is the key contact information for requesting your medical record by phone: Clifton Springs Hospital and Clinic: (315) 462-9561. Contact Senior Management by clicking here . The call is free. Please submit a completed Amendment Request Form to [email protected] or fax the request to 513-584-5191. Box 5290 Kingston, NY 12402-5290. Sign it in a few , Health (8 days ago) WebTO REQUEST MEDICAL RECORDS: Fax requests to 202-617-2986 to ATTN: Carol Armstrong, HIMS Correspondence or call 202-459-0234. Check on a referral to a specialist. United Hospital Center 327 Medical Park Drive Bridgeport, WV 26330 681-342-1000 Dec 8, 2015. We are having a major problem with UHC requesting records. If you need your records immediately or want to pick them up in person, call (888) 499-9303. Behavioral health Fax: 504-849-3551. To contact the location where you received services, call the number on your billing statement, or use the contact information below: Hospital Billing. Email: [email protected] Find the extension in the Web Store and push, Click on the link to the document you want to design and select. Healthcare Provider Administrative Guides and Manuals The following links provide information including, but not limited to, prior authorization, processing claims, protocol, contact information and resources. , Health (5 days ago) WebAt United Hospital, it is our goal to provide exceptional customer service to every patient, every time. UnitedHealthcare Connected ET, Monday-Friday 2023 UnitedHealthcare | All Rights Reserved, UnitedHealthcare Community Plan of Texas Homepage, Contact Us | UnitedHealthcare Community Plan of Texas, Bulletins and Newsletters | UnitedHealthcare Community Plan of Texas, Claims and Payments | UnitedHealthcare Community Plan of Texas, Electronic Visit Verification (EVV) | Texas, Messages from the Texas Credentialing Alliance, Messages from the Texas Health and Human Services Commission, Pharmacy Resources and Physician Administered Drugs | UnitedHealthcare Community Plan of Texas, Prior Authorization and Notification | UnitedHealthcare Community Plan of Texas, Reference Guides and Value-Added Services | UnitedHealthcare Community Plan of Texas, Training and Education | UnitedHealthcare Community Plan of Texas, UnitedHealthcare Dual Complete Special Needs Plans, Sign in to the UnitedHealthcare Provider Portal, Health plans, policies, protocols and guides, The UnitedHealthcare Provider Portal resources, Children's Health Insurance Program (CHIP), UnitedHealthcare Connected (Medicare-Medicaid Plan), Reporting Health Care Fraud, Waste and Abuse, Learn more about how to make a report to Texas Health Human Services, The Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps), Temporary Assistance for Needy Families (TANF), Women, Infants, and Children (WIC) program, The Children's Health Insurance Program (CHIP). Please contact those respective departments to obtain those records. FED TFN(TTY 711) (toll free). The FCN is located on the remittance advice. Newark , Category: Hospital, Medical Detail Health, Health (3 days ago) WebPresence Health. (Currently not available to MN care providers.) The CEO, or the CEO's designee, may provide an additional review. 801-994-1224. PO Box 31364 Mail: Use the mailing address noted on the request letter. Help Desk: 866-842-3278 Option 1. 7 a.m. - 11 p.m. It may not display this or other websites correctly. }; } (Currently not available to MN care providers.). Learn more Immunization Records and Release of Health Information You can send the form to UHC or FAX it to 706-542-4959. 02. United Hospital Center Contact Us Phone Directory. At UMR, claims are denied for additional information (not pended). The initial conceptual model made cost and quality information available to the consumer, implemented in the United States, high deductible plans and the co, Failure to appear in court bail jumping nyc attorney form, Appendix b united states sentencing commission form, The myth of the otherwise law abiding illegal aliencenter form, Usc02 21 usc 841 prohibited acts a united states code form, 21 us code843 prohibited acts cus codeus law form, 21 us code848 continuing criminal enterpriseus form, Section 848 dea diversion control department of justice form, The federal death penalty system department of justice form, Electronic signature Mississippi Commercial real estate contract Now, How Can I Electronic signature Mississippi Commercial real estate contract, Electronic signature Nebraska Apartment lease contract Online, Electronic signature Nebraska Apartment lease contract Computer, Can I Electronic signature Mississippi Commercial real estate contract, Electronic signature Nebraska Apartment lease contract Mobile, Electronic signature Mississippi Commercial real estate contract Later, Electronic signature Nebraska Apartment lease contract Now, Electronic signature Nebraska Apartment lease contract Later, Electronic signature Nebraska Apartment lease contract Myself, Electronic signature Nebraska Apartment lease contract Free, Electronic signature Nebraska Apartment lease contract Secure, Electronic signature Mississippi Commercial real estate contract Myself, Electronic signature Nebraska Apartment lease contract Fast, Electronic signature Nebraska Apartment lease contract Simple, Electronic signature Nebraska Apartment lease contract Easy, Electronic signature Mississippi Commercial real estate contract Free, Electronic signature Nebraska Apartment lease contract Safe, Electronic signature Oregon Tenant lease agreement Online, Electronic signature Mississippi Commercial real estate contract Secure. CLAIMS Please download and complete theauthorization formto submit your medical record request by fax, email or mail. 2390 W. Congress St. Lafayette, LA 70506 United States. Email: [email protected] Contact Us UnitedHealthcare Global is dedicated to protecting the health, well-being and safety of globally mobile populations. Health (5 days ago) WebUnited Healthcare requests medical records for most of the claims. Medical records can be submitted using the following 3 options: Online: umr.com; Fax: Use the fax number noted on the request letter. ATTENTION: We no longer support Internet Explorer (IE) or certain versions of other browsers. Timely filing requirements are determined by the self-funded customer as well as the provider-contracted timely filing provisions. We are also experiencing the same thing with them. Any information you give us will be used to send you the information you request and other appropriate health information exclusively from Banner. Gastroenterology. Attn: Complaint and Appeals Dept. UnitedHealthcare Community Plan I know they were in a back log of 2 months as of Feb 2016 of processing records. Please give us 48 hours to process your request before checking on status. Ifyou suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. Call: 602-417-4729 Email: [email protected]. On the first visit, you will need to register your tax identification number (TIN). United Healthcare - UHC. You and your practice will have a unified record of your patients history, including lab results and prescribed medications. For a better experience, please enable JavaScript in your browser before proceeding. Log into umr.com > Click refund tracking under myMenu > Enter financial control number (FCN). You must log in or register to reply here. UnitedHealthcare Individual and Family Marketplace (ACA) plans, Individual & family plans - short term, dental & more, Are you a Medicare Plan Member? Differences are in the types of services selected as part of the administration, the level of benefits at which covered services are processed and the services covered. If you cant find an answer to your question, please dont hesitate to , Category: Medical, Health care Detail Health, Health (7 days ago) WebRequest Your Record by Phone. Double check all the fillable fields to ensure total precision. Representatives are available Monday through Friday, 8:00am to 5:00pm CST. Phone: Call . For UHSS: . Find answers to your questions about logging in or registering for myuhc.com. 9 a.m. 5 p.m. Ohio Department of Health Vital Statistics, Ambulatory/Outpatient Financial Agreement, Consent to Treat and Authorization For Release of Information, Supplier Diversity & Community Engagement. PO Box 31364 Enrollment forms: Use the address provided on the paper application you received in the mail. UnitedHealthcare Customer Service advocates are available to assist you with password resets, enhancement requests and technical issues with thewebsite. For additional information, please refer to Frequently Asked Questions. Service Coordination Hotline: 877-352-7798, Service Coordination Hotline: 800-349-0550, Provider Call Center The website is an efficient way to check claim status, obtain benefits and much more. Skip to main content Insurance Plans Medicare and Medicaid plans Medicare , Health (6 days ago) WebClaims & medical records P.O. If this is your first visit, be sure to check out the. Let UnitedHealthcare, Make an appointment with a licensed insurance agent/producer in your area, [[state-start:null,AL,AS,AK,AZ,AR,CA,CO,CT,DE,FL,GA,GU,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,MP,NE,NV,NH,NJ,NM,NC,ND,OH,OK,OR,PA,PR,RI,SC,SD,TN,TX,UT,VT,VI,WA,VA,DC,WV,WI,WY]]. Community & State Members: 1-877-542-9239/TTY:711, 8:00 AM - 8:00 PM ET Monday-Friday. UnitedHealthcare Community Plan Contact the Patient Representative at 720.848.5277 to request a CEO review. Already a member? If you dispute a claim that was denied due to timely filing, you must submit proof that you filed the claim within the timely filing limits. Transfer or get your medical and prescription records. Medicare and Medicaid plans Medicare For people 65+ or those under 65 who qualify due to a disability or special situation Medicaid For people with lower incomes Dual Special Needs Plans (D-SNP) For people who qualify for both Medicaid and Medicare Individuals and families Health insurance Supplemental insurance Dental Vision . UH Ahuja Medical Center - 216-593-5444 3999 Richmond Road Beachwood, Ohio 44122. Phone: 888-303-6162 After the check tracer has been initiated, we work with the employer group to verify if the check has been cashed. You can always turn non-par patients down (except in emergencies under EMTALA) There is no requirement that you accept their insurance. Or, some payer's online provider portals have a way to upload records that way. Install the signNow application on your iOS device. For plans underwritten by Golden Rule Insurance Company, call 1-800-657-8205. Kingston, NY 12402-5270 Requests can take up to 15 business days. UC Healths Medical Records Department does not possess access to medical imaging films or billing information. Individual Health Record (IHR) A digital tool that provides an all-in-one record of an individual's health, enabling a person and their care team to help improve collaboration and care. UnitedHealthcare is also available through Facebook and Twitter, and customers may be able to ask questions there and engage with representatives. UnitedHealthcare Community Plan Regional Office:618 E South St #500 Orlando, FL 32801Opens in your application Follow Us Opens in a new tab Opens in a new tab DisclaimerOpens in a new tab Contact Info Phone:833 368 7772 Fax:404 600 1099 Email:[email protected] in your application Website:www.applebcredentialing.com Recent Posts SCAI 2022 Scientific Session AARP Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company, or UnitedHealthcare Insurance Company of America, or United Healthcare Insurance Company of New York. Decide on what kind of signature to create. Phone: Call the number listed on the back of the member ID card or call 1-877-233-1800. . Skip to main content Insurance Plans Medicare and Medicaid plans Medicare For people 65+ or those under 65 who qualify due to a disability or special situation Medicaid For people with lower incomes Dual Special Needs Plans (D-SNP) United Hospital Center. Maryland: 1-800-691-0021. If I mistakenly call UnitedHealthcare customer service for UMR-related issues, will they transfer me to the correct service agent? Information. Log into umr.com > Select Advanced claims under myMenu > Select Check number > Enter the 10 digit check number > Enter the group number > Click Search. The electronic vendor will make a deposit into the providers account. Sutter Pacific Medical Foundation. Box 400046 San Antonio, TX 78229. This process can take up to an additional 30 days. UHS Wilson Medical Center UHS Home Care UHS Senior Living at Ideal Call us at 607-762-2200 or use the Contact Us form below. 2023 UnitedHealthcare | All Rights Reserved, Healthcare Provider Administrative Guides and Manuals, Community Plan Care Provider Manuals for Medicaid Plans By State, Sign in to the UnitedHealthcare Provider Portal, Health plans, policies, protocols and guides, The UnitedHealthcare Provider Portal resources, 2022 UnitedHealthcare Care Provider Administrative Guide, 2021 UnitedHealthcare Care Provider Administrative Guide, 2022 Empire Plan Network Administrative Guide. That's why we create comprehensive solutions for work forces in remote and challenging environments that empower organizations and individuals to make better decisions that protect their health and safety. Hit 'em with a Clean Claim violation. 2023 United HealthCare Services, Inc. All rights reserved. CFRs cannot change a claim if inappropriate modifiers or CPT/HCPCS codes are listed. Companies Headquartered in the United States If your company is headquartered in the U.S., please select this option to contact us. Call UnitedHealthcare at: P.O. To continue your current session, click "Stay on this page" below. Please contact Provider Experience Center so we may provide the answers you need. }); CFRs cannot advise you on how to bill. University of Maryland If you desire to receive a copy of your medical records. Visit MedicareAdvantage.com to compare multiple Medicare Advantage plans, side by side. The subscriber ID is a 9-digit number. If you are requesting your medical record by email or fax, please use the corresponding email or fax for the specific site where you received care: UC Medical Center Email:[email protected], Phone: 888-787-4107 Select the document you want to sign and click. Medical Records Request Forms UC Davis Health. The IVR system offers information through faxback. A claim denied for medical records. Note: This is a secure website for UMR member claim and benefit information. var iframe = $("#MRO_request_frame"); Steps to getting contracted plus plan information, Phone numbers and links for connecting with us, List of contracted, high-quality independent lab providers, Update, verify and attest to your practice's demographic data, Provider search for doctors, clinics and facilities, plus dental and behavioral health, Policies for most plan types, plus protocols, guidelines and credentialing information, Specifically for Commercial and Medicare Advantage (MA) products, Pharmacy resources, tools, and references, Updates and getting started with our range of tools and programs, Reports and programs for operational efficiency and member support, Resources and support to prepare for and deliver care by telehealth, Tools, references and guides for supporting your practice, Log in for our suite of tools to assist you in caring for your patients. Note: There is no charge to the provider to enroll in the EFT/ERA process. Learn more about how Medicare works, if (e.data == 'hello') { 866-574-6088. ET, Monday - Friday Hours. Health plan support All Savers Health Plan 800-291-2634. For Navigating UHC Provider Website. We are having same issue with UHC. , Health (8 days ago) WebAs part of this effort, weve retired certain fax numbers for medical prior authorization requests and ask you to use the Prior Authorization and Notification tool in the , Health (9 days ago) WebRequest a Copy of Your Medical Record Medical record personnel are available to process requests Monday through Friday 8:00 a.m. to 4:30 p.m. The following links provide information including, but not limited to, prior authorization, processing claims, protocol, contact information and resources. Phone 1-844-812-5967 TTY: 711 8 a.m. to 8 p.m. local time, 7 days a week. Need access to the UnitedHealthcare Provider Portal? Complete the Request for Medical Records form to make your pick-up request . With IHR, youre equipped with information that allows you have more deliberate and collaborative discussions with your patients to help them make better health care decisions. Phone Number. The Texas health and human services system includes: Learn more about how to make a report to Texas Health Human Services. Telecommunication Devices for the Deaf (TTY) 860-679-2242 . Last updated: 01/24/2023 at 12:01 AM CT | Y0066_AARPMedicarePlans_M, Last updated: 01/24/2023 at 12:01 AM CT | Y0066_UHCMedicareSolutions_M. Those enrolled in a UnitedHealthcare insurance plan through an employer may call 1-866-414-1959 for general information or 1-877-844-4999 for technical issues. Get Directions. Health (Just Now) WebContact UnitedHealthcare for individual or employer group sales or customer service by phone. Timely filing limits vary based on your contract and/or the self-funded benefit plan. Does UnitedHealthcare Medicare Cover SilverSneakers? Health (6 days ago) Visit Optum Provider Express open_in_new or 877-614-0484 Dental Visit UHCDental.com open_in_new or 800-822-5353 Vision UnitedHealthcare March Vision Care 877-627-2456 Spectera 800-638-3120 Physical health 800-873-4575 or 866-427-6845 State-specific health plan and network support Select your state to find information, service and support. If you are not yet enrolled in a UnitedHealthcare plan, contact a licensed insurance agent. It comes as little surprise that the company offers different phone numbers for consumers to get in touch with specific departments and product representatives to ask questions or submit requests. UnitedHealthcare sells health insurance plans on the Marketplace in select states. Call us at1-844-359-7736or visituhc.com/fraud to report any issues or concerns. A plan has been removed from your profile. Go to Member Site to Sign In or Register for an account, Plan through your employer? If this is an urgent request, please contact the Medical Records Department where you received your care. $("#MRO_request_container").show() What are the timely filing requirements for UMR? Call the phone number on your plan ID card for questions and information related to your UnitedHealthcare Medicare Advantage (Medicare Part C) or Medicare Part D plan. Broomfield Hospital: 720.848.1031 Greeley Hospital: 970.652.2300 Highlands Ranch Hospital: 720.516.0015 Electronic Funds Transfer (EFT)/Electronic Remittance Advice (ERA): Go to Need additional information on this member? > Click on provider service center. The passcode will be provided. UMR will keep the provider on dual delivery of paper and electronic for 6 months. 3. This plan has been saved to your profile. University Health Center, Building #140 University of Maryland College Park, MD 20742 Important Phone Numbers: Main Telephone: (301) 314-8184 Pharmacy: (301) 314-8186 For general comments or questions e-mail: [email protected] PLEASE DO NOT SEND PERSONAL HEALTH INFORMATION TO THIS EMAIL. Mailing Address Due to HIPAA requirements, we will not show the Social Security Number online. Examples of services available include medical and dental claim administration, flexible spending account (FSA), pharmacy benefit manager (PBM), stop loss carriers, vision plans, care management, case management, utilization management and disease management. Email: [email protected] Important: The customer chooses which day of the week/month to release payment. Oklahoma: 1-800-980-5319. If a payment is not received, how can I request a check tracer? What should I do if a claim was denied as a duplicate to a Medicaid Claim? EFT approval must also be received from UMR customer groups. If you need records quickly, please indicate that on the form. For California residents, CA-Do Not Sell My Personal Info, Click here. UnitedHealthcare Community Plan Contacts. Providers should use the UHC Provider Portal or use the upgraded My Practice Profile on Link. Here is a list of the most common customer questions. You can call the customer service number on the back of the ID card to request a copy or the remit sent to them. Health (6 days ago) Web800-822-5353 Vision Visit UnitedHealthcare March Vision Care open_in_new or 877-627-2456 Spectera 800-638-3120 Physical health Visit Optum Physical Health open_in_new or 800-873-4575 or 866-427-6845 State-specific health plan and network support Select Uhcprovider.com . After our deep analysis we , Health (7 days ago) Web01. How do I know what network the member uses? Mail: UHC Appeals - CARE P.O. What are the major differences between customer benefit plans serviced by UMR? Call UnitedHealthcare at: If you have questions, concerns or feedback about the care you received at , Health (8 days ago) WebHow to avoid medical records request United Healthcare. PO Box 5270 . Your guide will arrive in your inbox shortly. If you want to compare UnitedHealthcare Medicare plans, you can view plans online or call to speak with a licensed insurance agent who can help answer your questions and help you compare plans. Medicare and Medicaid plans Medicare For people 65+ or those under 65 who qualify due to a disability or special situation Medicaid For people with lower incomes Dual Special Needs Plans (D-SNP) For people who qualify for both Medicaid and Medicare Individuals and families Health insurance Supplemental insurance Dental Vision We also have phone numbers for brokers, network management, and provider relations. Pharmacy: (301) 314-8186, For general comments or questions e-mail:[email protected]. #2. Open the doc and select the page that needs to be signed. Acceptable forms of identification include drivers license, employment ID, state-issued ID, current school ID, military ID, VA. ID or a valid, current passport. Phone Number: (681) 342-3690. Box 30546 Salt Lake City, UT 84130-0546 (or send to the address listed on the provider ERA) Online: umr.com. Demographic information such as your address cannot be updated via submission of this form. Phone: Call toll-free: 1-877-699-5710 TTY users, call: 711 Hours: 8 a.m.-8 p.m. local time, 7 days a week. PO Box 31352 Medicaid beneficiaries who are enrolled in a UnitedHealthcare Dual-Eligible Special Needs Plan may call the phone number on the back of their plan ID card for assistance. [[state-end]], Your session is about to expire. Medical Records: 681-342-1740; Patient Information: 681-342-1641; Start Saving. Select from below for UnitedHealthcare Community Plan of Texas contact information including call center phone numbers, email addresses, mailing address and more. Attn: Complaint and Appeals Dept. Marketplace Plan Members. The right data informs the right decisions. We were told by the representative that 90837 requires the authorization but 90834 does not, and that we can bill 90834 with 90785 (interactive complexity) to supplement for the difference. We are a Specialists Group and also Non-Par. Sugar Land, Texas 77478, Claims Mailing Address Pay Your Bill. Suite 500 Please allow up to 60 days for processing. picture_as_pdf Medical Record Review An agent can help you review the costs and coverage of all the UnitedHealthcare plans available in your area along with those offered by other carriers so you can compare plans and make a well-informed decision about your coverage. . Medical Records (304) 598-4110: Neurosurgery, Spine & Pain Center (681) 342-3500: Patient Information . UC Medical Center Email: [email protected] Fax: 513-584-0739 Daniel Drake Center for Post-Acute Care Email: [email protected] Fax: 513-418-2533 West Chester Hospital Email: [email protected] Fax: 513-298-7765 The Medical Records Department's hours of operation are Monday - Friday, 8 a.m. - 4 p.m. Plan Administration UnitedHealthcare StudentResources 2301 West Plano Parkway, Suite 300 Plano, TX 75075 To request a copy of your medical record please follow one of the options below: Visit our online Patient Portal Access your data electronically through the AltaMed Patient Portal. I send them all information such as pyshc eval, doc orders, progress notes, treatment plans , UA results and still get the Medical documentation was not supported denial. . Where can you find the best Medicare Part D prescription drug plans of 2023? Mail: UMR- Claim Appeals P.O. Your plan ID card may display a customer service phone number along with a phone number for a nurse hotline if such a benefit is included with your plan. Massachusetts: 1-877-856-2429. Kingston, NY 12402-5270, Member and Provider Complaints and Appeals Address