). That's why an updated modem is so important for getting top speeds. Even if it says your modem is compatible, it may be worth calling since you may have an internet tier that wasnt available when the modem was put on the market. No amount of firmware updates will fix it. Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. Note that you need to reset or power cycle the modem every time you change the device directly connected to it's Ethernet port unless all the client devices have the same MAC address. The A20 supports LAG on LAN ports for high bandwidth to a . With all the comments that I am reading about updating the firmware through my ISP (SPECTRUM), it sounds daunting. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. Thankfully, this is easy to find. If you buy a new modem thats a popular make and model, itll most likely receive updates from the ISP because a lot of their customers will have the same model that you do. Motorola mb8600. Hi new member here can you please message me if you still have it, thank you. On top of that, you dont want your internet performance suffering because your ISP wont update your modem. We don't want to lose you to too much technical jargon this early on, but no talk involving the Motorola MB8600 would be complete without mentioning the high DOCSIS ratings of 3.1 and 3.2, both of which speak highly of the MB8600's ability to compete with other modem manufacturers by using the latest firmware upgrades available in addition . Your Motorola router processes the signal from your internet service provider and transmits it to your network. Shouldnt I be able to update the firmware myself? I just had to deal with this issue over the last few days. In order to get to your modems settings, youll need to know your modems IP address. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. I just ran into this problem and found this thread. If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. When you look at the price to rent a modem through your cable provider, you may first want to check out the purchase price for one. Motorola MB8611 firmware update : r/HomeNetworking In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? No firmware available for prior update. I get the same notification but its fine. Modems are usually offered by your internet provider for a monthly fee. As a security note, if you havent changed the default password for your modem to a custom password, you need to. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. Be sure the CAT# LAN cable between the modem and RBR is of good quality. As a result, all ISPs dont update modems like they should. Once on the Advanced tab, my modems firmware version is clearly listed. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . Legit question, but why would anyone care about this? (valid at GoNift.com). This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. 1 Gig NEW Motorola MB8600 DOCSIS 3.1 Cable Modem. functionality and Motorola Mobility reserves the right to change the content and timing of any product, product feature or software release. Press J to jump to the feed. Front View. So how do you update your modems firmware? Especially today with everyone emailing, banking, and shopping online, you want to make sure your internet connection is as secure as possible. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? While others are made from smaller, less well known manufacturers. This has persisted through a number of modem reboots and Xfinity techs trying various things on their end. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem - the newest technology being offered by cable providers. You need to take action. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. We looked at the top Modems and dug through the reviews from some of the most popular review sites. The MB8600 is easy to set up, and if you are on a network like Comcast Xfinity, Cox, Mediacom Cable, or WOW!, will take little more than plugging it in to get it working. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. Firmware for your Motorola modem is generally applied by your Internet . I just purchased the MB8611. Up and running within 15 minutes, No call to Comcast. And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. Motorola Support - Find Answers | Motorola Mobility, Inc. Showing 1-10 of 14 answers. To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. I got the same regarding an Arris SB8200. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } Motorola - MB8600-10 - Ultra Fast DOCSIS 3.1 Cable Modem plus 32x8 The customer service person I spoke with who blamed the modem had no idea what she was talking about. I just bought this modem at Target last year. I then re-enabled LAG and have approx 1.3tb download speed. How To Update Your Xfinity Equipment Online - Xfinity Support I would advise taking one of two actions. If you look at both their features, you'll find they are almost the same. As you can see, depending upon your ISP you may have a different version of firmware. All other modems connected to the ISP wont be updated. This is why buying a third party modem isn't always a great solution despite being cheaper in the long run. Update MOTOROLA MB8600 Firmware, How To - HardReset.info Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. We also welcome product reviews, and pretty much anything else related to small networks. If the modem isnt running the latest version of firmware, itll get the updated firmware from your ISP and install it. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. Changing the default password of your modem will help keep hackers and bad actors from being able to mess with your modems settings. A key factor of this modem is that it is approved for use by some of the major internet providers in the US. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. I use xfinity with my own Motorola MB8611 modem. MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. Considering that you dont have a lot of options to replace an Xfinity voice modem to begin with, the CM1150V is definitely the best option for replacing your modem for a package with Comcast voice and gigabit Internet. Browse our product & service portfolio to find the right solution for your team. Thisll all be invisible to you. I purchased an MB8600 a few months ago and it just degraded to less than 50% speed on my 1GB service. For example, I have a Netgear CM600 modem. How to Update Your Router's Firmware : HelloTech How DWYM is your trusted product review source. Find more Arris SURFboard SB8200 information and reviews here. Without proper venting, you may find your modem locks up on a regular basis, forcing you to restart it. Chipset provides security from denial of service attacks. Now you know what version of firmware is installed on your modem. PSA: New Motorola 8600 firmware problems - Secure certificate issues Motorola Solutions has the tools you need to get the job done in any organization. Another thing to keep in mind is that checking and testing modem updates costs your ISP money. Motorola MB8600 Review: A Valuable Cable Modem | Dong Knows Tech I would be more than happy to help find a solution to this problem you're experiencing. Is this why Xfinity kept telling me multiple times my Asus CM-16 was going to be limited to 373 Mbps, even though it clearly states 686 Mbps? In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Occasionally, youll need to reboot your modem, whether its due to your providers updates or overheating. uniqs 4634: Share Comcast increases internet speeds. Connection keeps dropping. Motorola MB8600 & Asus RT-AX88U I'd call Comcast and ask them to make sure the right boot config got loaded onto the modem. If your modems firmware isnt updated, it wont receive any performance or security updates that the modem manufacturer develops. How do you know what the default values are? I'm disappointed as having an extra port is really nice for troubleshooting with a directly connected laptop, bypassing the separate router between the MB8600 and the rest of the network. Powered by. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. Compare. I just need to check back in a few months to see if a newer version of firmware has been released. Another usability factor to consider is where the screen is located. A speedy 2.5GbE port enables faster, more reliable Internet for lag-free streaming, gaming, and more! Feb 21, 2019 . As we determined in the previous steps, I saw that my modem has firmware V1.01.22 installed. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. Cloudflare Ray ID: 7a28d291dd222b5a I think they might be bad, but I know basically nothing about this. Thanks everyone for your input and help, I appreciate it. Rick Deckard over 2 years ago. The Motorola MB8600 Modem is designed with airflow in mind, so youll have less of a risk of inconvenient downtime. MB8600 supports ultra fast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher, up to many gigabits per second. Mbps refers to megabits per second, which calculates the amount of data that can pass through your network within one second. Are Ethernet Cables Backwards Compatible? 210.65.88.143 Then, press on Choose file and pick downloaded Firmware. The software functionality and features . Just dont forget a Gigabit router. Now that I know what the problem is, and that it's widespread, I'm not too concerned about it. On the other hand, they may tell you that they wont be updating your modems firmware. The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. I had forgotten about the in-line surge suppressor on the coax cable. If you live in a metropolitan area, you are probably in one of these networks. --- I have an ASUS RT-AX86u that does support link aggregation and was hoping I could use that and NOT have to buy a new modem. The only setting that was completely absent was a Quality of Service mode to prioritize certain traffic. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. My signal levels are linked in another comment on this post. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! But, again, most ISPs can only support 1 Gbps, so this is all only future-proofing. I know nothing about what these should be. Renting a modem will just about guarantee that itll receive firmware updates. Motorola - MB8600 32x8 DOCSIS 3.1 Cable Modem 1 GB Ethernet - Bestbuy The Motorola MB7621 24 x 8 Cable Modem Modem is compatible with Comcast Xfinity, Cox and Charter, which are three of the biggest providers. If they are no longer supporting the device it is at.end of life. No longer support just means they won't help troubleshoot anything if there's a problem but it'll still work fine if you don't need troubleshooting. Comes equipped with a broadcom cable modem. In my case, I can find my firmware version simply by clicking the Advanced tab. It can also work as a 328 DOCSIS 3.0 modem. With Motorola extras including advanced surge and lightning protection, and a 2-year warranty, MB8600 is a superb choice for customers who want the ultimate in cable modem performance. Although these terms may seem technical in nature, theyre crucial to weighing one modem against another. Anyone else having issues? We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. Ok so you know the firmware version of your modem. Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . There are 3 additional Ethernet GigE LAN ports masked behind a label. Trouble with TP Link Archer C5400 and Motorola MB8600 - Router drops connection repeatedly since upgrading modem. The only problem I see is the error counts for the 429MHz channel, which frankly I'm not sure how to interpret. If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. In some cases, ISPs wont update your modem firmware as often as they should. Received the Motorola DOCSIS 3.1 cable modem on-time from Amazon. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . It has 2 OFDM technology, which is a useful data encoding method that reduces latency in DOCSIS 3.1 devices. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Lets say youve tried rebooting your modem and calling your ISP. Press question mark to learn the rest of the keyboard shortcuts. Motorola/Cox, I am between a rock and a hard place and neither of you are helping me! So how do you go about confirming that you have the most updated version of firmware on your modem? Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. Would love your thoughts, please comment. Most likely will need a tech to figure out where the breakdown is happening. The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. Your email address will not be published. Gigabit speeds are offered by the nation's largest ISPs, including Comcast Xfinity, AT&T, Cox, CenturyLink, and Google Fiber. OpenBSD over 2 years ago. Well take a look at each one so you have a good idea of what your options are. Next, login into the router, check how to Open Admin Page. Depending upon where you live, you might have a few different ISPs to choose from. On the bottom of my modem theres a sticker that lists its IP address. There are two additional LEDs for each ethernet port on the back panel. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. No longer support or no longer compatible? motorola mb8600 Modem and Router are both ~1mo old. . If your ISP isnt going to update you modem when they should, you need to know about it. This is the case for me. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. This technology is the preferred standard of cable providers. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. that will set up a new exemption for the modem and you won't get the alert. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. Those reflect the quality of the RF signal from Comcast, not what's going on at the Ethernet port. Some of your downstream channels are trashed. The issue may not occur on Chrome or other browsers. Free shipping. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . The good news is, youre not responsible for updating your modems firmware. As a user, you cant make any changes to how your modems firmware functions. Most modems should have a similar IP address. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. Generally, by the time your contract has ended, youve paid more for their rental modem than what a brand new modem would have cost you. Unfortunately, it will be a while yet until any ISP adopts this new tech. As you can see, the firmware version installed on my modem is V1.01.22. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. Sometimes they wont update your firmware at all. You can usually find your modems IP address listed on a sticker on the actual device. Just take a look at the same sticker you looked at to find your modems IP address. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). Lets looks at it from an ISPs perspective. The Motorola MB8600 is still listed at xFinity My Device Info. As you can see, my IP address is 192.168.100.1. Now connect your modem as shown on the next panel. Create an account to follow your favorite communities and start taking part in conversations. My device, as configured by the CableTown ISP service, has SNMP disabled. This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. The CM1200 works with major cable providers like Comcast Xfinity, Cox, Spectrum, and more. Motorola MB7420 16x4 Cable Modem; . . All was good until modem firmware was updated. Well discuss: Before we go over the process of updating your firmware, lets start from square one. Any time your modem manufacturer issues an update to your modems firmware, they send it to your ISP. Press question mark to learn the rest of the keyboard shortcuts. After doing this, rebooting my modem, I have down load speed approaching 1tb. If you had an xfinity modem they just would have swapped it out. Simply connect the top two bonded ethernet ports to your compatible router. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I just tapped add new modem and followed the instructions. My line stats are pretty good, so I think I'm set. Motorola MB8600 vs Netgear CM1000: The comparison between the best DOCSIS 3.1 modems for maximum speed approved by Comcast Xfinity gigabit, cox and more. By renting, youre always ready for these upgrades without having to worry about wasting money. When it comes to updating your modem, theres good news and bad news. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. Bring your own modem (BYOM) - Astound It also features fast activation for the most popular internet service providers. As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. MB8600 New software/GUI ? - Comcast XFINITY | DSLReports Forums It supports OFDM, a digital data encoding method that reduces latency in DOCSIS 3.1 devices. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. This difference aside, the Netgear CM1000-1AZNAS still has 328 channel bonding and is compatible with the same services as the newer model. The Motorola MB8600's status lights are helpful for . When you receive a modem, the firmware will come preloaded on it. If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. Note that line impairments may exist that the modem is not able to report. It does not work with Verizon, AT&T, or CenturyLink. Speaking of compatibility, make sure the modem you choose works with your cable provider before you purchase it. Is there a better make/model that has similar performance and price to l. At last, click on Upload and wait for a moment. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. Old modems do hold up the speeds for the entire building. The benefit is that it will be ready if you ever do upgrade your speeds and you wont have to purchase another modem at that time. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. I ordered a new MB8600 cable modem, which arrived a week later. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. The Nighthawk C7800 is about comparable to Netgears Nighthawk CM1200 router, so if you already have some beefy Netgear tri-band router, then the CM1200 is the better value purchase. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. New firmware version 8600-19.3.11 is being pushed to the MB8600 in some markets. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. Plus, it has two 1-Gigabit Ethernet ports! If you have a question you can start a new discussion Current Motorola MB8600 Modem firmware for AZ? The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. Rumors were going for more than a year that at some point old modems will be excluded from support. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. Sometimes a cable will already be available. Prometheus Exporter for the MB8600 Modem. What Are Ethernet Cable Pinout Standards? Motorola Solutions Products - Motorola Solutions If your phone and Internet plans are tied together, then you need a replacement modem that handles both in order to ditch Xfinitys rental equipment. 3 months later, this is still a problem. Overheating can be an issue with any electronic equipment. Amazon.com: Customer reviews: Motorola MB8611 DOCSIS 3.1 Multi-Gig Deleting the files mentioned will delete all stored certificate overrides including for others that may be needed or important. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Comcast XFINITY MB8600 New software/GUI ? In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. There are two additional LEDs for each ethernet port on the back panel. This website is using a security service to protect itself from online attacks. These funds help me keep the site up and running, which allows me to continue delivering the tips and information you need to keep your home internet firing on all cylinders. Internet is down for the second time in 4 days. 94 Expert Rating. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. Before the update is pushed to your modem over your internet connection, theres more to be done. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. Office Products, Office Furniture, Computers, Software & Consumer Electronics . You still need to check to make sure your modem is being updated. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business,and Cox Communications.