A couple of the restaurants are adult only as well. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. Beautiful! Safety? - Review of Excellence Riviera Cancun, Puerto Only two of the pools are heated and these are only heated in the Winter. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. They no longer give you menus at the restaurants, probably for safety. So if you like to be close to the hustle and bustle this is the option for you. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants So impressed by everything about it! We made our way down to the beach every day around 11:00, and had no problems finding chairs. We had the test after lunch and had results before dinner delivered in an email. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. - Dinner: Food and service is great everywhere like always. The night before our departure our flights got rearranged due to weather. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. The pools are kept very clean, we noticed the staff doing tests on the water every night. The GoodThe staff at ERC are nothing short of amazing. Visit hotel website. The atmosphere in Las Olas was also buzzing, which always adds to the experience. Excellence Riviera Cancun in Riviera Maya | TUI.co.uk And here is the next complaint in our review. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. We were very keen to do this, but could never get a spot on the tour. The service, the food, and the activities/room were all more than we could have ever hoped for. Thousands of family travelers come here for their sun-soaked holiday each year. A. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Necessary cookies are absolutely essential for the website to function properly. We managed to make it to the ocean once but it took a little liquid courage to do so. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. The staff here were very good and the service was seamless, but the food definitely was a letdown. But opting out of some of these cookies may have an effect on your browsing experience. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. A comment about the blue pool floats, please don't hoard them. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. Federal 307 Chet-Pto. Until this trip our phones spent most of the time in the room safe. Excellence Riviera Cancun: Top Notch. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Located a 25-minute drive from the resort. Excellence Riviera Cancun - Adults Only All Inclusive - Orbitz Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Juan at the martini bar is the best bartender. Taxes and fees that are shown are estimates only. The other pools were pretty much the same temperature as the air around us. The Mahi Mahi Skewer on the lunch menu was top class. We never leave reviews, because all the other great reviews are true about this place. What are some restaurants close to Excellence Riviera Cancun? Juarez, Km 324 - 342, Mza. Pools: The pools are gorgeous and relaxing, but get our first complaint. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Overall, we plan to return next winter and think weve found a perfect spot!! While this is a nice reprieve, the numbers remain concerning. As you approach the doors they will automatically open. Our 4th getaway to the Excellence Riviera Cancun. Share. Claim your listing for free to respond to reviews, update your profile and much more. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. EXCELLENCE RIVIERA CANCUN - All-inclusive Resort Reviews & Price I read hundreds of reviews on Google before selecting this hotel. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. Too many photo ops to mention!The meh.Food. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. We will pass your kind words along to the entire team. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. 1 (888) 307-2623. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Riviera Maya Destination Weddings | Excellence Riviera Cancun But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; The service was outstanding, the food was delicious and the resort was super clean. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Something new, they now take your picture at check-in, probably for security reasons. Is parking available at Excellence Riviera Cancun? There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Its a very smooth process. COVID Safety: We are vaccinated, so felt safe traveling. #1 of 10 all-inclusives in Puerto Morelos. Our driver wore a mask and we did too in the enclosed space. So, if you value privacy the Excellence club might be for you. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. Always one of our favorite restaurants when we visit Excellence resorts. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. Excellence Riviera Cancun - Tripadvisor Its a must-try if you like Asian food and was our favorite restaurant on the resort. EXCELLENCE RIVIERA CANCUN - All-inclusive Resort Reviews & Price At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. Excellence Riviera Cancun - Adults Only All Inclusive - hotwire.com Top Notch. - Review of Excellence Riviera Cancun, Puerto Morelos I can't decide on ERC or EPM. They taught us some Spanish phrases and talked about Bollywood! We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Excellence Riviera Cancun - Riviera Maya | Transat Wi-Fi is free throughout. Everyone is expected to use their phone with a downloaded app to see the menus. Love the size of this resort besides everything else.. Tripadvisor performs checks on reviews. Just remember to speak a little louder and clearer than usual and that overcomes the issue. Excellence Riviera Cancun. If you have a longer trip, it is definitely worth it for all the small extras. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. Every day, fresh fruit in our room, small snacks at night. Pools are warm. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. Excellence Riviera Cancun - Nearby Golf?? - Cancun Forum Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. We could comfortably stream videos and make video calls without dropping. Amazing resort, unparalleled service, and some tips before you head out. This was a great night out, the food was delicious and the chefs were really entertaining and talented. I'm going 12/26/08-01/01/2009. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Excellence Riviera Cancun - UPDATED 2023 Prices, Reviews & Photos There is a lovely coffee shop on offer too where you can grab your morning pick me up. It is just a slight reduction that you wouldn't notice if you haven't been there before. We highly recommend the resort and have found few that can compare.More. Please, receive our warmest regards from The Excellence Collection. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. Cancun. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. At Excellence resorts, there is a wide range of rooms on offer. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. So worth the upgrades. EXCELLENCE RIVIERA CANCUN - Updated 2023 Prices (Riviera Maya, Mexico) Cancun is a safe town to visit - locals are friendly and crime . This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Which room amenities are available at Excellence Riviera Cancun? You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. Contact us for more information and details about the packages and options available. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. He leads the daytime activities. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Excellence Riviera Cancun : FULL TOUR & REVIEW! - YouTube Photo Gallery | Excellence Riviera Cancun Because the staff are so inviting, the crowd that comes here were just as friendly. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. When they reached a person they would pass it thru. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Please, receive our warmest regards from The Excellence Collection. It is just a slight reduction that you wouldn't notice if you haven't been there before. It would be nice to have some fans to help with sweating, but not that big of a deal. 4th visit, felt very safe - Review of Excellence Riviera Cancun, Puerto Frequently Asked Questions | Covid-19 Info - The Excellence Collection For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. Cleaning round the clock. We never leave reviews, because all the other great reviews are true about this place. . You name it and they have it. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Other than having disposable mask included in the room, nothing has changed. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Toggle The Excellence Collection. However, guests are not required to wear a mask anywhere, but there is space available everywhere. The swim up suites are perfect. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Excellence Riviera Cancun, Puerto Morelos - Vacation Express We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. WARNING Money stolen from safe! - Review of Excellence Riviera Cancun 6 meandering pools and an immaculate white sand beach. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. Excellence Riviera Cancun | Best All-Inclusive Honeymoon Resorts We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It was handled beautifully with no issues at all. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please be aware there is an extra cost for this service. 5th time and 5 stars again - Review of Excellence Riviera Cancun Daytime Activities There is a golf course located right next to the resort. If everybody just left them in the water when not in use, there would be more than enough available. There is a lot of heritage and history in this part of the world. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Other than requiring masks the Cancun airport was operating like it always has. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. Brands such as Grey Goose, Johnny Walker Black are available. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. It is not necessary. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Always an amazing time - friendly and helpful staff, great location and food. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. "Airport Departure: As previously stated, US travelers need a COVID test to return home. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. more. The. Room: We have done all level of rooms in the past and there is not a bad room in the resort. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Excellence Playa Mujeres - Oyster.com Secrets resorts All your questions answered! Why Playa Mujeres Should Be Your Next Vacation Destination The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. I would highly recommend this resort to anyone!